Application Support Manager (Retail POS)

BUILDBRIDGE PARTNERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in retail solutions seeks a Retail Applications Manager in Singapore. The role encompasses managing point-of-sale (POS) application support, overseeing vendor relations, and ensuring seamless retail operations across multiple locations. Ideal candidates will have strong backgrounds in IT support, POS applications, and vendor management.

Qualifications

• Minimum 5 years of experience in retail IT support and POS applications.
• Strong working knowledge of multiple POS application platforms.
• Experience working in regional or multi-country retail environments.

Responsibilities

• Oversee daily support, stability, and availability of POS systems.
• Manage AMS vendors ensuring service levels and response times are met.
• Monitor incidents and lead root cause analysis for system outages.

Skills

Retail IT support

POS applications

Vendor management

Troubleshooting

System performance monitoring

Education

Degree in Information Technology

Degree in Computer Science

Tools

Oracle Retail

Cegid

LS Retail

iVend

Job description

Our client is seeking a Retail Applications (POS) Manager to lead the support and service management of retail point-of-sale (POS) applications.

The role focuses on managing AMS vendors, ensuring smooth retail operations across store systems, and acting as the primary liaison between business users, IT teams, and external support partners.

Responsibilities

• Application Support & Operations
• Oversee the daily support, stability, and availability of the POS system across all stores and regions
• Manage AMS vendors or external support providers, ensuring service levels and response times are met
• Monitor incidents, troubleshoot recurring problems, and lead root cause analysis for system outages
• Review and prioritize change requests, enhancements, and bug fixes with business and AMS teams
• Coordinate testing, deployment, and version upgrades with minimum disruption to operations
• Maintain clear documentation of workflows, SOPs, and technical configurations
• Liaise with regional stakeholder to understand system pain points and ensure smooth business operations
• Collaborate with AMS vendors on support tickets, change requests, and system performance
• Participate in contract reviews, SLA discussions, and vendor performance tracking

Profile

• Degree in Information Technology, Computer Science, or related discipline
• Minimum 5 years of experience in retail IT support, POS applications, and AMS/vendor management
• Strong working knowledge of POS application platforms (e.g., Oracle Retail, Cegid, LS Retail, iVend, etc.)
• Experience working in regional or multi-country retail environments with multiple store rollouts

Interested in this role? Please hit the apply button.

OR send your resume to [e-mail]

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092

Khoo Yan Jie