Application Support (L2/L3)

INTELLECT MINDS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Key Responsibilities

• Provide L2/L3 application support for Java-based applications used in banking operations.
• Troubleshoot and resolve application issues within agreed SLAs.
• Work closely with business users and technical teams to understand and resolve incidents.
• Perform basic SQL queries to investigate data-related issues.
• Document recurring issues and workarounds in the knowledge base.
• Support application deployment and change activities during scheduled releases.
• Escalate complex issues to senior engineers or development teams.