Application Support - L1

Borr Drilling; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in application support is seeking a Junior Level 1 Application Support Engineer in Singapore. The role involves providing essential technical support to end-users, managing helpdesk tickets, and resolving software issues efficiently while ensuring high customer satisfaction. Candidates should have at least 1 year of experience, excellent problem-solving abilities, and familiarity with helpdesk systems such as JIRA and ServiceNow.

Qualifications

• Minimum 1 year of experience in technical support or helpdesk roles.
• Familiarity with helpdesk ticketing systems like ServiceNow and JIRA.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-level technical support to end-users.
• Escalate unresolved issues to L2/L3 support teams.
• Log and track issues accurately using helpdesk/ticketing systems.

Skills

Problem-solving

Communication

Customer service orientation

Technical support

Independence

Tools

Jira

ServiceNow

Job description

ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was established in 1997 with the vision of providing cutting-edge IT professionals and solutions to organizations, helping them enhance productivity and competitiveness. From deploying a single staff member to forming entire IT teams, Zenith Infotech supports clients with staff augmentation needs. The company offers opportunities to engage in long-term projects with large IT-savvy companies, consulting organizations, system integrators, government agencies, and MNCs.

EA 20S0237

Industry

62011 - Development of software and applications (except games and cybersecurity)

About this opportunity :

Our client is seeking a Junior Level 1 Application Support Engineer with at least 1 year of experience, familiar with helpdesk ticketing systems like Jira, ServiceNow, etc.

Requirements :

• Provide first-level technical support to end-users, diagnosing and troubleshooting software issues efficiently while maintaining high customer satisfaction.
• Escalate unresolved issues to L2/L3 support teams as necessary.
• Serve as the initial point of contact for users seeking technical assistance via email or ticketing system.
• Support project applications based on FAQs and support documentation.
• Log and track issues accurately using helpdesk/ticketing systems, ensuring timely resolution.
• Assist in maintaining IT documentation and user guides.
• Minimum 1 year of experience in technical support or helpdesk roles.
• Familiarity with helpdesk ticketing systems such as ServiceNow and JIRA.
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation and interpersonal skills.