Application Support Engineer x 3 (Changi Airport)

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services provider in Singapore is seeking an Application Support Engineer to provide software application support and resolve production issues. Candidates should have a Bachelor's degree in Computer Science and hands-on experience with Java, PHP, Python, and SQL. Excellent communication skills are essential. The role entails a 5-day work week at Changi Airport, offering a dynamic environment for growth.

Qualifications

• At least 1 year of working experience in software application development.
• Hands-on experience with various programming languages and technologies.
• Excellent communication skills and strong troubleshooting abilities.

Responsibilities

• Provide software application support and bug fixing.
• Implement application enhancements as needed.
• Communicate with end users and IT teams to resolve issues.
• Document incidents and provide progress updates.
• Coordinate system maintenance and upgrade activities.

Skills

Java

PHP

Python

C#.Net

SQL/PLSQL

RESTful APIs

SOAP APIs

Shell scripting

Database management

LINUX

Windows Server

Apache Tomcat

WAMP

WebSphere

Education

Bachelor's degree in Computer Science

Job description

The Application Support Engineer main responsibilities include:

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications.
• Involve in implementation of application enhancements as and when required.
• Communicate with end users, customer’s IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments.
• Update project documentation in accordance to company QMS processes.

Requirements

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting.
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
• 5 day week @ Changi airport