Application Support Engineer (.NET)

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced support professional for enterprise-grade .NET applications. This role includes operational support, managing ITSM processes, and collaborating with cross-functional teams to drive improvements. Candidates should have strong ITSM knowledge, be proficient in ServiceNow, and possess excellent problem-solving skills. Weekend standby for critical issues is required, making this role dynamic and impactful.

Qualifications

• 5–8 years of hands-on experience supporting enterprise-grade .NET applications.
• Strong knowledge of ITSM practices.
• Proven ability to manage and support offshore teams.

Responsibilities

• Provide operational support for .NET applications with a focus on availability and reliability.
• Oversee ITSM processes like incident and change management using ServiceNow.
• Lead and mentor an offshore application support team.

Skills

Troubleshooting

Problem-solving

Communication

Education

ITIL v3/v4 certification

Tools

ServiceNow

AppDynamics

New Relic

Job description

Key Responsibilities:

• Provide operational support for .NET applications, ensuring high availability, performance, and reliability.

• Oversee ITSM processes including incident, problem, change, and release management, primarily using ServiceNow.

• Collaborate with cross-functional teams to apply Agile methodologies and drive operational improvements.

• Lead and mentor an offshore application support team, ensuring effective handovers, communication, and service continuity.

• Monitor service level agreements (SLAs), produce performance reports, and implement corrective measures where needed.

• Conduct root cause analysis for recurring issues and design preventive strategies.

• Maintain and regularly update support documentation, SOPs, and runbooks.

• Support application upgrades, code deployments, and functional/non-functional testing.

• Provide user training and support for escalated issues as necessary.

• Be available on a rotational or as-needed basis during weekends to activate and coordinate response teams in the event of critical incidents.

Qualifications:

• 5–8 years of hands-on experience supporting enterprise-grade .NET applications.

• Strong knowledge of ITSM practices with demonstrated experience using ServiceNow or similar platforms.

• Familiarity with Agile working environments (e.g., Scrum, Kanban) and DevOps principles.

• Proven ability to manage and support distributed/offshore teams.

• ITIL v3/v4 certification preferred.

• Proficient in troubleshooting, problem-solving, and incident analysis.

• Strong interpersonal and communication skills for effective collaboration with technical and non-technical stakeholders.

• Experience with monitoring and APM tools (e.g., AppDynamics, New Relic, or similar) is a plus.

Work Schedule:

• Monday to Friday (Weekend standby required for critical issues)

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.