Application Support Engineer (Dynamic 365)

CANON SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the tech industry is seeking an experienced IT Support Specialist to coordinate and test functionalities for their Microsoft Dynamics ERP system. The successful candidate will provide training, handle application support, and engage in user requirement analysis. This role demands a strong background in IT with at least 5 years of experience, alongside proficiency in financial processes and Dynamics ERP.

Qualifications

• At least 5 years experience in IT industry, including 2+ years in application support.
• Strong understanding of financial principles and processes.
• Project management experience is a plus.

Responsibilities

• Coordinate and perform in-depth tests for new functionalities.
• Provide pre-go-live and post-go-live support for Dynamics ERP.
• Assist in training end users for all new functionality.

Skills

Analytical skills

Interpersonal skills

Collaboration skills

Education

Degree in Computer Science

Degree in Computer Engineering

Tools

Microsoft SQL

Microsoft Dynamics 365 Finance

D365 Finance and Operations

Job description

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality and other Pre/post implementation support.
• Analyze financial business processes and system requirements.
• Configure D365 finance modules to meet business needs
• Assist in providing training to end users for all new and modified functionality.
• Coordinate and support local/subsidiaries companies IT of ERP systems.
• Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
• Work with level 3 support teams to fulfil service requests and change requests.
• Document and track incidents, service requests, change requests and provide regular progress reports.
• Coordinate closely with support teams to test and deploy application defect fixes, enhancements, and patches to production environment in accordance with project methodologies.
• Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.
• Provide pre-go-live and post-go-live end user support for Microsoft Dynamics ERP system.

Requirement

• Degree in Computer Science, Computer Engineering or equivalent
• At least 5 years’ experience working in IT industry, inclusive of 2+ years’ experience in application support and operations like sales, logistics and Finance
• Strong understanding of financial principles and processes
• Experienced across functional/technical aspects of Dynamics AX or D365 Finance and Operations
• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC)
• Development experience and good working knowledge in Microsoft SQL database
• Strong analytical, interpersonal and collaboration skills.
• Project management experience is a plus
• Certification in Microsoft Dynamics 365 Finance is an advantage