Application Support Engineer

MANTU GROUP SA; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented IT professional with extensive experience in software development and support. This role involves providing technical assistance for various systems, collaborating with teams to ensure project success, and maintaining high system availability. The ideal candidate will have a strong background in process automation, web analytics, and data security. Join a dynamic environment where your skills will contribute to innovative solutions and impactful projects. If you are a self-motivated individual with excellent problem-solving abilities and a passion for technology, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in software development and support.
• Experience in process automation with Python and Shell scripting.

Responsibilities

• Provide functional and technical support for Research Website and CRM.
• Collaborate with vendors to ensure smooth delivery of requirements.
• Conduct system Quality Assurance Testing and assist in User Acceptance Testing.

Skills

Software Development

Python

Shell Scripting

SQL

Web Analytics

Data Security

Problem Solving

Communication Skills

Education

Degree in IT/Computer Science

Tools

Excel/VBA

Java

Linux

Windows OS

Dynatrace

Geneos

Job description

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Maximum Storage Duration: Persistent Type: HTML Local Storage

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Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

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_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Maximum Storage Duration: 2 years Type: HTTP Cookie

_ga_# Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. Maximum Storage Duration: 2 years Type: HTTP Cookie

_gat Used by Google Analytics to throttle request rate Maximum Storage Duration: 1 day Type: HTTP Cookie

_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Maximum Storage Duration: 1 day Type: HTTP Cookie

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_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Maximum Storage Duration: 3 months Type: HTTP Cookie

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

NID Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. Maximum Storage Duration: 6 months Type: HTTP Cookie

Maximum Storage Duration: Persistent Type: HTML Local Storage

bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Maximum Storage Duration: 1 year Type: HTTP Cookie

lidc Used by the social networking service, LinkedIn, for tracking the use of embedded services. Maximum Storage Duration: 1 day Type: HTTP Cookie

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requests Used to track user’s interaction with embedded content. Maximum Storage Duration: Session Type: HTTP Cookie

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YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration: Session Type: HTTP Cookie

yt.innertube::nextId Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration: Persistent Type: HTML Local Storage

ytidb::LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: HTML Local Storage

YtIdbMeta#databases Used to track user’s interaction with embedded content. Maximum Storage Duration: Persistent Type: IndexedDB

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yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration: Session Type: HTML Local Storage

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Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!

Job description

Responsibilities:

• Provide functional and technical support for Research Website, CRM, Research workflow, and distribution systems.
• Collaborate with vendors and global development & application support teams to ensure smooth delivery of functional and technical requirements.
• Conduct system Quality Assurance Testing and assist in User Acceptance Testing. Perform production deployment and system upgrades.
• Analyze business requirements and provide support and solutions.
• Assist in project rollout and communicate timelines to business stakeholders.
• Manage and track daily production problems and user requests, ensuring effective and timely resolution and communication to clients. Regularly interact with business users, development teams, and infrastructure teams on system-related issues and enhancement requests.
• Maintain high availability of systems by continuously monitoring operation and performance.
• Coordinate with IT Security and Infrastructure teams to build and maintain the platform.
• Follow ITIL Application Support methodology to carry out incident and system change management procedures.
• Participate in support roster, including shift duty, weekend, and holiday work as required.

Profile Requirements:

• Degree in IT/Computer Science with 8+ years of experience in software development and support.
• Good command of English and Mandarin.
• Experience in process automation with Python and Shell scripting.
• Experience in web-based applications, web analytics, and data security.
• Hands-on experience with SQL.
• Hands-on experience with Excel/VBA and Java.
• Hands-on experience with Linux and Windows OS.
• Exposure to system monitoring tools like Dynatrace and Geneos.
• Self-learner, diligent, dependable, and result-driven team player.
• Working experience in a fast-paced environment is an added advantage.
• Good communication and interpersonal skills.
• Excellent problem-solving skills.

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.