Application Support Engineer

NUBITEL TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an Application Support Engineer. The role involves gathering user requirements, troubleshooting issues, and ensuring service levels are met. Ideal candidates should possess a diploma in IT, have strong communication skills, and a willingness to learn. Training will be provided for those with little or no experience.

Qualifications

• Good communication skills to convey technical information effectively.
• Openness to learn and adapt to new technologies.
• Strong attention to detail and proactive problem-solving attitude.

Responsibilities

• Gather and document user requirements.
• Analyze data and provide feedback for product improvements.
• Troubleshoot issues during incidents.
• Track and facilitate the resolution of tickets.

Skills

Good communication and interpersonal skills

Problem-solving

Attention to detail

Adaptability to new technologies

Education

Diploma/Degree in Information Technology/Telecommunication/Computer Science

Job description

Application Support Engineer

Job Responsibilities

• Gather, analyse and document users’ requirements.
• Analyse data, system logs and provide feedback to Product Manager for product improvements.
• Troubleshoot issues and perform timely recovery during incident.
• Act as a Point of Contact for Business-As-Usual service management, familiar with the unique business processes and needs of the customer(s).
• Track and facilitate the resolution of tickets to ensure that Key Performance Indicator’s established in Service Level Agreements (SLA) with customers are met.
• Submits Incident/RCA Report, working with Product Teams to perform root cause analysis to identify repeating patterns and propose measures to prevent recurrences.

Job Requirements

• Diploma/Degree in Information Technology IT/Telecommunication/Computer Science or equivalent.
• Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Openness to learn and adapt to new technologies and software applications.
• Strong attention to detail and a proactive attitude towards problem-solving.
• Passion for technology and a desire to grow and develop in the field of application support.
• Individuals with little or no experience are encouraged to apply; training will be provided