Application Support Engineer

OCBC Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

OCBC Bank seeks an Application Support Engineer to join its team, focusing on maintaining and enhancing application services for Wealth Management. This role involves collaboration across various departments, ensuring application stability and improvement in service delivery. Join us to innovate financial services and foster a supportive work environment.

Benefits

Flexible benefits

Learning and professional development opportunities

Community initiatives

Qualifications

• 5+ years of experience in banking application technologies.
• Hands-on experience with web development frameworks.
• Proficiency in database management systems.

Responsibilities

• Provide comprehensive support for front and back-office operations.
• Manage production incidents and resolutions effectively.
• Collaborate with internal teams to improve systems.

Skills

Java/J2EE

Microsoft .NET

SQL

Python

Problem Solving

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Control-M

WebLogic

PostgreSQL

LINUX

Windows Server

Job description

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Imagine being part of a team that builds innovative digital solutions for one of Asia's leading banks. As an Application Support Engineer at OCBC, you'll have the opportunity to work on cutting-edge projects that transform the way we deliver financial services. You'll be part of a collaborative team that values creativity, innovation, and continuous learning.

How you succeed

The Support Software Engineer serves as a technical Subject Matter Expert (SME) within the Application Services team, delivering exceptional application services and custodianship for Wealth Management (Private and Premier Banking) users and customers globally. This role is critical for ensuring production stability and driving continual service improvement for channel applications, including client onboarding, compliance, digital platforms, content management, and advisory services. The engineer will respond, analyze and manage user queries, resolve production incidents, oversee daily business batches, collaborate and improve systems with development teams and product owners. The role demands effective incident and problem management to ensure timely resolution of production issues along with risk management.

What you do

• Provide comprehensive support for front and back-office operations, ensuring seamless business processes and system functionality.
  
• Develop a strong understanding of end-to-end banking processes, collaborating closely with stakeholders in the Front Office (e.g., Relationship Managers, Business Managers, Assistant Relationship Managers) and Back/Middle Office (e.g., Operations, Product Management).
  
• Work with internal teams to resolve production incidents, focusing on functional issues and employing Problem Management techniques to identify root causes with deep-dive.
  
• Make recommendations or deliver automation for permanent solutions to recurring incidents, collaborating with relevant units to minimize Level 1 and Level 2 incidents.
  
• Provide on-call and on-site support on a rotational basis, including after-hours and weekend support as needed for application support and change deployment.
  
• Contribute to the development of functional and technical specifications for system bugs and enhancements, playing a key role in prioritizing changes and tracking delivery.
  
• Conduct testing of application bug fixes and enhancements as part of the release management process. Assist delivery team to reduce the number of rollbacks.
  
• Collaborate with the Technology Architecture team to ensure robust system design, minimizing operational risks and ensuring proper data structuring and control within the business.
  
• Prepare training materials and conduct training sessions as necessary, including cross-training other members of the Application Services team.
  
• Able to monitor and report on risk status and effectiveness of mitigation measures. Ability to identify common risks in processes, projects and systems.
  

Who you are

• Bachelor's degree in Computer Science or a related field.
  
• 5+ years of experience in application technologies in Banking and Financial Services organizations.
  
• Hands-on experience with Java/J2EE, Microsoft .NET, modern web development frameworks, Python and related technologies.
  
• Proficient in database management (SQL Server, Oracle, PostgreSQL), operational systems (LINUX, Windows Server), batch management systems (Control-M), JEE Application Servers (WebLogic, JBoss, WebSphere), Microservices, and AI ecosystems.
  
• Solid understanding of technology security, cryptography, certificates, and cyber defence principles.
  
• Basic knowledge of Wealth Management products and business processes.
  
• Experience implementing or supporting Front Office initiatives in financial services.
  
• Excellent communication skills (verbal, interpersonal, written) and strong analytical abilities.
  
• Proven experience in application support and user query management (L1/L2).
  
• Ability to manage third-party vendors and evaluate their performance against SLAs.
  
• Strong problem-solving skills with a commitment to a zero-defect mindset.
  

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

The longest-established Singapore bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to t...

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