Application Support Engineer

Borr Drilling; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the drilling industry is seeking a detail-oriented Helpdesk Analyst to deliver first-level technical support. You'll diagnose and resolve software-related issues while ensuring high customer satisfaction. A minimum of 1 year in a similar role and strong problem-solving skills are essential for this position.

Qualifications

• Minimum 1 year of experience in a technical support or helpdesk role.
• Familiarity with helpdesk ticketing systems is a must.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide first-level technical support to end-users.
• Diagnose, troubleshoot, and resolve software issues efficiently.
• Log and track issues using the helpdesk/ticketing system.

Skills

Problem-solving

Communication

Customer service orientation

IT Troubleshooting

Tools

ServiceNow

JIRA

Job description

Job Description:

• Should be detail-oriented, customer-focused Helpdesk Analyst to provide first-level technical support to end-users.
• Will diagnose, troubleshoot, and resolve software related issues efficiently while maintaining a high level of customer satisfaction, and escalate tickets to L2/L3 support teams as necessary.
• Serve as the first point of contact for users seeking technical assistance via email or ticketing system.
• Provide support for project's applications based on FAQs and support documents.
• Escalate unresolved issues to L2/L3 IT support as necessary.
• Log and track issues using the helpdesk/ticketing system, ensuring accurate documentation and timely resolution.
• Assist in maintaining IT documentation and user guide.

Requirements:

• Minimum 1 year of experience in a technical support or helpdesk role.
• Familiarity with helpdesk ticketing systems (e.g., ServiceNow, JIRA).
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation and interpersonal skills.
• IT Troubleshooting (P3 - Advanced)