Application Support Engineer

STATE STREET CORPORATION; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned professional to join their team, focusing on delivering exceptional support for complex financial software solutions. In this role, you will leverage your extensive experience in the financial services sector to troubleshoot and resolve intricate technical issues, ensuring customer satisfaction and operational excellence. You will collaborate closely with product engineering teams to enhance service delivery and contribute to the evolution of cutting-edge financial technology. This position offers a dynamic work environment with opportunities for growth and development, making it an exciting opportunity for those passionate about financial software and customer engagement.

Benefits

Medical Insurance

Flexible Work Programs

Savings Plans

Development Opportunities

Volunteer Days

Matching Gift Programs

Qualifications

• 8+ years in Financial/Software Services with a focus on financial market systems.
• Expertise in Charles River application and excellent customer service skills.

Responsibilities

• Deliver escalation services for complex CRIMS issues and provide deep domain experience.
• Act as entry point for new product introductions to SaaS infrastructure.

Skills

CRIMS Technical Support

Customer Service

Troubleshooting Skills

Financial Market Knowledge

SQL and Relational Databases

Communication Skills

Education

Bachelor’s Degree in Business Management

Bachelor’s Degree in Economics

Bachelor’s Degree in Finance

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Engineering

Tools

Charles River Application

FIX Protocol

Crystal Reports

Job description

Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm, operating as part of State Street and integral to the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms.

Role and Responsibilities

1. Deliver escalation services for the most complex/problematic CRIMS technical, functional, and operational issues.

2. Provide deep CRIMS, domain, and infrastructure experience with advanced diagnostic and troubleshooting skills.

3. Handle sensitive issues affecting customer perception of CRD's problem resolution.

4. Use management-level thinking, demonstrate perceptive skills, and see the larger picture of issues.

5. Meet quarterly with CRD Product Engineering to provide feedback on operational and support issues and prioritize NFRs into Product/Engineering.

6. Package issues, work to date, and related information for efficient escalation to Engineering or Product Management.

7. Act as the entry point for new product introduction to SaaS infrastructure and provide feedback on deployment and operational issues.

General Requirements

1. Minimum 8 years of experience in the Financial/Software Services industry, with financial market information systems preferred.

2. At least five (5) years of experience with the Charles River application.

3. Proven ability to partner with internal departments to deliver excellent customer service.

4. Successful client management and support record.

5. Knowledge of Front, Middle, and Back Office, and instrument types across equities, fixed income, derivatives, FX, etc.

6. Ability to interact with C-Level management using a hands-on approach.

7. Understanding of multi-tier technical architectures, relational databases, SQL, FIX, Crystal Reports, messaging, and web services is a plus.

8. Exposure to structured programming languages.

9. Excellent customer service, troubleshooting, and communication skills.

Qualifications

1. Bachelor’s Degree in Business Management, Economics, Finance, Computer Science, Engineering, or related fields.

About State Street

What we do. State Street is a leading custodian bank, asset manager, and asset intelligence company, providing investment servicing, data & analytics, research & trading, and investment management to institutional clients worldwide.

Work, Live, and Grow. We strive to create a great work environment with competitive benefits, including medical, insurance, savings plans, flexible work programs, and development opportunities.

Inclusion, Diversity, and Social Responsibility. We value diverse backgrounds and experiences, fostering an inclusive environment. We engage actively with communities through volunteer days, matching gift programs, and employee networks.