Application Support (Base24)

NETS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in Singapore is seeking an experienced L2 Production Support Engineer to provide critical support for ACI Base24 applications. This role involves troubleshooting, managing releases, and collaborating with multiple teams to ensure seamless service functions. Candidates should have a relevant degree and at least 5 years of experience in application support, along with expertise in various programming languages and technologies related to online transaction processing.

Qualifications

• At least 5 years of experience in relevant programming languages.
• Prior experience with Base24 Applications.
• In-depth understanding of Online Transaction Processing.

Responsibilities

• Provide L2 Production support for ACI Base24 applications.
• Coordinate infrastructure maintenance & security patching.
• Manage Production issues per SLA with the Business.

Skills

Problem Solving

Analytical Skills

Communication

Education

Bachelor’s degree in computer science

Tools

HP Nonstop tools

Job description

Key Responsibilities

• Provide quality day-to-day L2 Production support for ACI Base24 applications, troubleshooting, identifying root causes, and implementing solutions.

• Coordinate and support infrastructure maintenance & security patching activities.

• Manage new application releases, adhering to the best practices of the release management process

• Collaborate with various teams including Development, Infrastructure, Vendors, Security and Change management teams, to provide seamless support for the business.

• Manage Production issues by responding in a timely per the Service Level Agreement with the Business

• Enhance existing support process to maintain/improve service level & quality.

• Monitor application performance with Prognosis tools and identify improvement areas.

• Document support processes, procedures, and troubleshooting steps.

• Participate in on-call rotations for after-hours support.

Requirements

• Bachelor’s degree in computer science or other related Technology disciplines in medium to large organizations

• At least 5 years of experience in the programming languages such as: TAL, C, C++, COBOL, ENSCRIBE

• Prior experience with Base24 Applications such as: Base24-Classic and Base24-EPS modules – POS Device Handler, POS Authorization, Host and Interchange ISO8583 Interfaces

• Expertise in HP Nonstop tools like FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Pathway, Enform, DDL, Guardian Procedure calls, TCP/IP programing, TMF

• In-depth understanding of Online Transaction Processing

• Experience with end-to-end systems development life cycles and standards in HPE Nonstop development environment

• A proactive team player who thrives in a fast-paced dynamic environment

• Excellent problem-solving and analytical skills

• Strong communication (both written and verbal) and interpersonal skills

• Application Support Domain with skills for managing and troubleshooting the Production issues