Application Support Analyst / Senior Application Support Analyst

KX (SG) PTE. LTD.; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Application Support Analyst, where you will be at the forefront of real-time data analytics. In this dynamic role, you will troubleshoot and optimize high-performance applications, collaborating with enterprise clients and engineering teams. This position offers a unique opportunity to work with cutting-edge technology while developing your skills in a supportive environment. Whether you are a mid-level professional or a senior specialist, you will find ample opportunities for growth and career progression. If you are passionate about technology and eager to make an impact, this role is perfect for you.

Benefits

Competitive salary

Professional development opportunities

Dynamic team environment

Career progression opportunities

Qualifications

• 2+ years of experience in application support or IT operations.
• Strong troubleshooting skills in Linux/Unix environments.
• Experience with SQL and time-series databases.

Responsibilities

• Provide technical support for KX applications, ensuring high availability.
• Diagnose and troubleshoot software and database-related issues.
• Monitor system health and performance metrics.

Skills

Linux/Unix troubleshooting

SQL

kdb+/q

Python

Shell scripting

Communication skills

Problem-solving skills

Education

Bachelor's degree in Computer Science or related field

ITIL certification

Tools

Splunk

Prometheus

Grafana

ELK stack

Job description

About KX:
KX is a global leader in real-time data analytics, delivering high-performance solutions across industries such as finance, manufacturing, and IoT. Our Application Support team ensures the stability, performance, and efficiency of mission-critical applications for enterprise clients.

Role Overview:
We are looking for Application Support Analysts at various experience levels, from mid-level professionals to senior specialists. As part of the support team, you will play a key role in troubleshooting, maintaining, and optimizing KX’s real-time data analytics applications. You’ll collaborate with enterprise customers, internal engineering teams, and infrastructure specialists to resolve complex technical issues and enhance system performance.

Key Responsibilities:

• Provide technical support for KX applications, ensuring high availability and performance.
• Diagnose and troubleshoot software, infrastructure, and database-related issues.
• Monitor system health, logs, and performance metrics to identify potential problems.
• Work with development teams to escalate and resolve critical software defects.
• Assist in application deployments, upgrades, and configuration changes.
• Document troubleshooting steps, solutions, and best practices.
• Develop automation scripts and tools to improve support efficiency (for senior-level candidates).
• Mentor junior analysts and contribute to team knowledge-sharing initiatives (for seniorlevel candidates).
• On-call and weekend work will be required to support critical incidents, system maintenance, or client needs outside regular business hours.
  

Required Skills & Experience:
We welcome applications from candidates with varying levels of experience. Depending on your
background, your role will be scoped accordingly.

For Mid-Level Candidates:

• 2+ years of experience in application support, IT operations, or technical support.
• Good troubleshooting skills in Linux/Unix environments.
• Experience with databases (SQL, kdb+/q, or time-series databases).
• Strong communication and problem-solving skills.
  

For Senior Candidates:

• 5+ years of experience in a similar role, supporting high-performance applications.
• Expertise in Linux/Unix system administration, distributed systems, and networking.
• Strong experience in SQL, kdb+/q, or other time-series databases.
• Hands-on knowledge of performance tuning, automation (Python, Shell, etc.), and monitoring tools.
• Ability to lead incident resolution, perform root cause analysis, and mentor junior team members.
  

Preferred Qualifications (for all levels):

• Experience in financial trading systems, IoT applications, or real-time analytics.
• Familiarity with observability tools (Splunk, Prometheus, Grafana, ELK stack).
• Experience with cloud platforms, DevOps practices, and CI/CD pipelines.
• ITIL certification or experience working in an ITIL-based support environment.
  

Why Join KX?

• Work with cutting-edge real-time analytics technology.
• Competitive salary, benefits, and professional development opportunities.
• A dynamic and collaborative team environment.
• Opportunities for career progression, with roles suited to different levels of experience