Application Support Analyst – European Bank

Borr Drilling; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

A leading company in drilling services is seeking an Application Support Analyst for its Capital Markets IT team. This role focuses on ensuring stable operations and supporting sales-related applications in a fast-paced trading environment. The successful candidate will need strong application support skills, proficiency in SQL and scripting, and solid experience in capital markets. You will be part of an international team, providing monitoring and incident management while collaborating with various global teams.

Qualifications

• 5+ years' experience in application support within capital markets.
• Strong knowledge of trade lifecycle and financial instruments (FX, Bonds, IRD).
• ITIL certified with skills in SLA/KPI tracking and incident handling.

Responsibilities

• Monitor and support front-to-back capital markets applications.
• Respond to incidents and requests from traders and IT teams.
• Produce regular reporting on system performance and data integrity.

Skills

Application support

Analytical skills

Communication

Problem-solving

Scripting (Unix/Linux)

SQL

Monitoring tools

Education

Master's degree in Computer Science, IT

Tools

Control-M

XML

PL/SQL

MQ

CFT

Job description

Position: Application Support Analyst – Capital Markets IT

The role is part of the “Run the Bank” team, ensuring stable operations and high availability of sales-related applications in a global, fast-paced trading environment.

Key Responsibilities

• Monitor and support front-to-back capital markets applications, focusing on daily/overnight batch chains, data quality, and user requests.
• Respond to incidents and requests from traders, risk managers, operations, and other IT teams (Level 1 & 2 support).
• Improve system reliability through problem management, automation, and continuous process enhancement.
• Maintain a detailed knowledge base and collaborate with build teams on long-term solutions and monitoring improvements.
• Produce regular reporting on system performance and data integrity.

Qualifications

• 5+ years’ experience in application support , ideally within capital markets.
• Strong knowledge of trade lifecycle , financial instruments (FX, Bonds, IRD, etc.), and front-to-back systems.
• Proficient in SQL, Unix/Linux scripting , and tools like Control-M, XML, PL/SQL, MQ, CFT .
• Familiarity with monitoring tools (e.g., ITRS Geneos, Elastic Search).
• ITIL certified and skilled in SLA/KPI tracking, incident handling, and escalation management.
• Excellent analytical, communication, and problem-solving skills.
• Fluent in English, both written and verbal.

Work Conditions

• Regular hours: 8:45am – 6:30pm SGT
• Occasional weekend/on-call support required
• International team collaboration (Paris, London, NY, HK, India, Montreal)

Education

• Master’s degree in Computer Science, IT, or related field
• Strong interest in capital markets and IT operations