Application Support Analyst CMI

Crédit Agricole Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Support Analyst to join their Capital Markets IT division in Singapore. This role focuses on application monitoring, incident management, and continuous improvement within a dynamic team. The successful candidate will engage with various stakeholders, ensuring the smooth operation of capital markets applications while contributing to long-term solutions. If you're passionate about enhancing service quality and have a proactive approach to problem-solving, this is an exciting opportunity to make a significant impact in a global context.

Qualifications

• Proactive mindset in security and incident prevention.
• Strong appetite for capital market functional business.

Responsibilities

• Define and implement application monitoring with the build team.
• Provide level 1 and level 2 application support to business users.
• Collaborate with teams to resolve incidents and improve services.

Skills

Application Monitoring

Incident Management

Problem Solving

Data Quality Analysis

Communication Skills

Education

Bachelor's Degree in IT or related field

Tools

Monitoring Tools

Reporting Tools

Job description

The Department and Position

The position is within the Capital Markets IT (CMI) division which manages information systems for capital markets activities including Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.

“Run the bank” is the first mission of the IT department. It involves many frontline IT professionals who understand the nature of business operations, timing of activities, and data flowing through internal and external systems. They are continuously working with business users, infrastructure engineers, and system managers.

CMI teams are mainly located in Paris, London, New York, Hong Kong, India, Singapore, and Montreal. The current position is based out of Singapore, and the successful candidate will be able to work in an international context with distributed engineering teams striving for the highest quality architecture and design.

The candidate will join the Singapore Capital Market Run the Bank team in charge of running capital markets applications for SALES.

Main Responsibilities

1. Application Monitoring Responsibilities
   • Define and implement in coordination with the build team the needed application monitoring.
   • Supervise and monitor daily and monthly chains and handle user requests by working closely with project, infrastructure, and production teams.
   • Support overnight batches which take place during the Singapore morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize downtime.
   • Process and issue daily, weekly, and monthly reporting on data quality of the risk chain, in which the activity is usually more intense on monthly runs.
2. Incidents and Requests Management
   • Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator, etc.).
   • Analyze and manage incidents, problems, and requests.
3. Problem Management and Continuous Improvement
   • Prepare and maintain a knowledge base for each of the applications in the scope of the team in coordination with the build team and the ops team.
   • Collaborate with the build team to assess the priority of the problem and follow up on the resolution, even contributing to the definition of long-term solutions.
   • Provide non-functional requirements to the build team to implement monitoring as code whenever available.

The Support Analyst should have a proactive mindset in security, incident preventive measures, productivity, and global improvement of the quality of service. The candidate should have a strong appetite for the capital market functional business.