Application Support Analyst (Bank)

GMP Group HQ; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Application Support Analyst for a 1-year renewable contract. This role involves managing user requests, ensuring daily support tasks, and acting as a communication channel with stakeholders. Ideal candidates will have at least 4 years of experience in application support, particularly within the banking sector, and familiarity with SQL, Unix, and CI/CD tools. This position offers a dynamic work environment where you can contribute to sustainable solutions and enhance your professional skills while supporting critical banking operations.

Qualifications

• Minimum 4 years of experience in application support, especially in banking.
• Familiarity with SQL and Unix systems.

Responsibilities

• Manage user requests and incidents effectively.
• Ensure daily support tasks and maintain documentation.
• Act as a communication channel with stakeholders.

Skills

Application Support

SQL

Unix

Microservices

CI/CD tools

Job description

Application Support Analyst (Bank)

(1-year renewable contract under GMP, with possibility of conversion to permanent depending on performance)

Responsibilities

1. Manages user requests & incidents in a timely manner: Prioritizes user requests based on their urgency, criticality, and context. Ensures effective communication with relevant stakeholders during incident management (major or minor).

2. Ensures daily support tasks: Performs sanity checks (morning and evening), manages on-call duties, contributes to change requests, urgent data modifications, INTPRODs executions, and escalations.

3. Pushes for sustainable resolutions and maintains knowledge management: Contributes to major incident reports and post-mortems as needed. Keeps support documentation up to date.

4. Acts as the IT Run communication channel with stakeholders: Supports major events such as BCP, disaster recovery, and production interventions, coordinating with support engineers, users, and CAGIP stakeholders.

5. May extend activities to tasks like testing or business analysis if part of the squad.

Requirements

1. Minimum 4 years of experience in application support, with exposure to the banking industry.

2. Experience in SQL, Unix, Microservices, CI/CD tools, etc.

Client industry: Bank | Nearest MRT – Labrador Park

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. It connects workers with job-matching, career guidance, skills upgrading, and partners with employers for recruitment, training, and job redesign. e2i is a tripartite initiative of the National Trades Union Congress supporting nationwide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.