Application Support Analyst

EXASOFT PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology solutions company in Singapore is looking for a candidate to assist in the maintenance and support of a pharmacy application. The role involves analyzing application usage reports, monitoring performance, and providing 24/7 maintenance support. Fresh graduates with a relevant Bachelor's degree are encouraged to apply, along with those possessing strong analytical and soft skills.

Qualifications

• Candidates should possess strong analytical and soft skills.
• Fresh Graduates are welcome for this position.
• Proactive self-starter with an analytical and creative mind.

Responsibilities

• Assist senior team members with maintenance of the pharmacy application.
• Support new enhancement go-live transition.
• Liaise with vendor and users on issues log and status.

Skills

Analytical skills

Soft skills

Proactive self-starter

Customer-oriented

Education

Bachelor's Degree in relevant field

Job description

Responsibilities:

• The candidate will assist senior team members with support the maintenance and update of an existing pharmacy application.
• Support new enhancement go-live transition
• Support monitoring of compliance to security measures
• Solve routine problems that occur within applications
• Liaising with vendor and users on issues log and status
• Analyze application usage reports
• Monitor application performance, application logs
• Propose recommendations to improve application performance
• Document the application’s technical architecture, issue resolutions and procedure
• Provide 24/7 primary application maintenance support

Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology/Pharmacy or equivalent.
• Fresh Graduates are welcome for this position.
• Candidates should have strong analytical and soft skills.
• Proactive self-starter with an analytical and creative mind.
• Result and customer oriented with multi-tasking capabilities.