Application Support Analyst

ANTAS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is seeking an Application Support Analyst to assist in maintaining and updating a pharmacy application. The ideal candidate will manage transition support for enhancements, monitor compliance, solve routine issues, and analyze performance. Fresh graduates are welcome, emphasizing strong analytical skills and collaboration. The role demands proactive problem-solving and 24/7 support availability.

Qualifications

• Bachelor's Degree or equivalent required.
• Fresh graduates are welcome to apply.
• Strong analytical and soft skills are essential.
• Proactive self-starter with creative problem-solving abilities.
• Customer-oriented with multitasking capabilities.

Responsibilities

• Assist in the maintenance and update of an existing pharmacy application.
• Support new enhancement go-live transition.
• Monitor compliance to security measures.
• Solve routine application problems.
• Liaise with vendors and users on issues.
• Analyze application usage reports.
• Monitor application performance and logs.
• Propose recommendations to improve application performance.
• Document technical architecture and procedures.
• Provide 24/7 application support.

Skills

Analytical skills

Communication

Teamwork

Problem-solving

Education

Bachelor's Degree in relevant fields

Job description

Job Description:

• Position: Application Support Analyst

Roles and Responsibilities:

• The candidate will assist senior team members with support the maintenance and update of an existing pharmacy application.

• Support new enhancement go-live transition

• Support monitoring of compliance to security measures

• Solve routine problems that occur within applications

• Liaising with vendor and users on issues log and status

• Analyze application usage reports

• Monitor application performance, application logs

• Propose recommendations to improve application performance

• Document the application’s technical architecture, issue resolutions and procedure

• Provide 24/7 primary application maintenance support

The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.

Requirements/Qualifications:

1. Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology/Pharmacy or equivalent.

2. Fresh Graduates are welcome for this position.

3. Candidates should have strong analytical and soft skills.

4. Proactive self-starter with an analytical and creative mind.

5. Result and customer oriented with multi-tasking capabilities