Application Support

IKAS INTERNATIONAL (ASIA) PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A financial services company in Singapore is seeking an experienced Application Support Analyst to manage and improve critical Capital Markets applications. The ideal candidate will have over 2 years of application support experience and strong skills in SQL, Unix, and financial products. Responsibilities include incident management, application monitoring, and collaboration with various teams to ensure service reliability. This position requires effective communication and a proactive approach to problem-solving.

Qualifications

• 2+ years of experience in application support, preferably in Capital Markets.
• Strong knowledge of trade lifecycle and financial products (FX, Bonds, IRD, etc.).
• Proficient in SQL, Unix/Linux scripting, XML, PL/SQL, MQ, Control-M.
• Familiar with monitoring tools like ITRS Geneos and Elasticsearch.
• ITIL certified with strong analytical, communication, and troubleshooting skills.
• Proactive, self-motivated, and able to perform under pressure.

Responsibilities

• Implement and maintain application monitoring in collaboration with development teams.
• Manage daily/monthly batch processes and support overnight operations during Singapore business hours.
• Handle user requests, incidents, and service tickets (L1/L2 support) for trading, risk, and back-office systems.
• Generate and analyze reports on data quality, particularly during monthly risk cycles.
• Maintain knowledge bases and contribute to long-term issue resolution with development teams.
• Drive continuous improvements, automation, and non-functional monitoring requirements.

Job description

Seeking an experienced Application Support Analyst to oversee monitoring, incident management, and continuous improvement of critical Capital Markets applications. This role involves close collaboration with business users, development, and infrastructure teams to ensure system reliability and high-quality service.

Key Responsibilities:

• Implement and maintain application monitoring in collaboration with development teams.
• Manage daily/monthly batch processes and support overnight operations during Singapore business hours.
• Handle user requests, incidents, and service tickets (L1/L2 support) for trading, risk, and back-office systems.
• Generate and analyze reports on data quality, particularly during monthly risk cycles.
• Maintain knowledge bases and contribute to long-term issue resolution with development teams.
• Drive continuous improvements, automation, and non-functional monitoring requirements.

Qualifications:

• 2+ years of experience in application support, preferably in Capital Markets.
• Strong knowledge of trade lifecycle and financial products (FX, Bonds, IRD, etc.).
• Proficient in SQL, Unix/Linux scripting, XML, PL/SQL, MQ, Control-M.
• Familiar with monitoring tools like ITRS Geneos and Elasticsearch.
• ITIL certified with strong analytical, communication, and troubleshooting skills.
• Proactive, self-motivated, and able to perform under pressure.

Work Hours:

• 8:45 AM – 6:30 PM (Singapore Time)
• Weekend/on-call support as needed.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg