Application Specialist (Hematology)

SYSMEX ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading company in the medical technology industry seeks a dedicated professional to support the sales and marketing team. The role involves providing technical assistance and training for Sysmex's hemostasis and hematology products. Ideal candidates should have a diploma in Medical Technology, a strong background in the field, excellent communication skills, and the ability to travel occasionally. This position offers an opportunity to grow within a reputable organization focused on innovation and quality service.

Qualifications

• At least 5 years of experience in Medical Technology practice.
• PC literate in Excel, Word, and PowerPoint.
• Able to travel and work after office hours occasionally.

Responsibilities

• Provide technical assistance and training for Sysmex products.
• Develop training materials and conduct training sessions.
• Prepare and submit monthly reports to the Supervisor.

Skills

Product Knowledge

Technical Assistance

Troubleshooting

Training

Communication

Education

Diploma in Medical Technology

Tools

Excel

Word

PowerPoint

Job description

Key Job Purpose :

Participate in the development and co-management of hemostasis, hematology and systemization strategies for Sysmex Asia Pacific as well as to support the Sales and Marketing team in achieving the sales/marketing target of Sysmex’s hemostasis and hematology business units annually.

Provide technical assistance, troubleshooting, and training to existing & potential users of Sysmex products and to distribution channels in the region. He/she will have to work closely with local team, corporate team and representatives of distributors to expand business prospects. He/she will be expected to work with our customers in healthcare and research facilities.

Job Responsibilities:

1.Product Knowledge

• He/She is responsible to receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products. This information/s is necessary to strengthen product knowledge so that these can be translated and explained clearly to distributors / customers.
• He/She keeps up his/her technical knowledge by making suggestions to the management on which continuing education programs may be useful for him/her

2.Implementation of favorable conditions to support sales/marketing target achievement

• He/She conducts application and theoretical training for the representatives of the different distributors in the region.
• He/She provides end-user training, as and when necessary
• He/She develops to strengthen the product knowledge of distributors (Eg. Training manual, etc)
• He/She handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s.
• He/She maintains regular communication and continuous contact with all the subsidiaries & distributors.

3.Reporting

• He/She prepares and submits a monthly activity report to the Supervisor. This report includes activities done in the past month, issue resolved and to resolve, and plan of action for the next 2 months. This monthly report is to be submitted regularly within the 2 workings days of the succeeding month.
• After every business trip, he/she prepares and submits a trip reports to supervisor and country area manager indicating the activities done, recommended action/s, person/s responsible, and other important information which management ought to know. Once prepared, he/she is responsible to ensure that these recommended actions are disseminated to the people concerned for proper implementation. Outcome of the said action/s should be followed up by him/her.

Job Requirements:

• Diploma in Medical Technology
• At least 5 years of experience in Medical Technology practice
• PC literate (Excel, Words, Power Point)
• Maintains at all times the highest standards of professional and personal conduct, in thoughts, in words, & in actions.
• Able to travel between 20% - 40% per year
• May need to work after office hours occasionally