Application Specialist - Asia Pacific

Elekta AB; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Elekta AB in Singapore is seeking a Clinical Application Training Specialist responsible for delivering first-class training across the Asia Pacific region. This role emphasizes customer satisfaction and driving adoption of Elekta Comprehensive Solutions.

Key responsibilities include conducting tailored training sessions, analyzing customer needs, and managing relationships to enhance service delivery. Ideal candidates should possess strong problem-solving abilities, excellent communication skills, and relevant experience in clinical training or technical support within the healthcare sector.

Qualifications

• Minimum 3 years Elekta experience preferred.
• Experience in clinical training or technical support roles in healthcare.
• Strong analytical skills.

Responsibilities

• Provide tailored training to customers and colleagues.
• Conduct customer lifecycle solution analysis.
• Drive continuous process improvement.

Skills

Self-management

Leadership skills

Problem-solving ability

Proficiency in Outlook, Word, Excel, PowerPoint

Presentation skills

Effective communication

Education

Tertiary Qualification in Radiation Therapy or related discipline

Tools

Salesforce

Job description

Job Summary

The Clinical Application Training Specialist will conduct Clinical Application training across Asia Pacific to ensure both internal and external customers receive first‑class training and service support on Elekta Comprehensive Solutions. The role maximizes customer adoption to drive Customer Satisfaction and Net Promoter Score, leads continuous process improvement projects in collaboration with key stakeholders, and serves as a technical expert providing support to other team members.

Responsibilities

• Training & Education: Provide market‑leading, tailored training to customers and colleagues; assess advanced customer training needs; plan and coordinate training schedules; maintain administration and documentation for education credits; support Marketing/Sales, R&D and Elekta colleagues; handle customer requests timely and professionally; provide clinical workflow planning and reviews; support the installed base both on‑site and remotely; back up the centralized support team as needed; maintain current knowledge of Elekta Comprehensive Solutions; provide pre‑ and post‑sales support, product demonstrations, workflow analysis and best‑practice recommendations.
• Customer Lifecycle Growth & Satisfaction: Conduct customer lifecycle solution analysis; identify potential product solution sales leads; manage customer evaluation and assessments to monitor trends in performance and satisfaction; collaborate with Marketing/Sales at exhibitions, conferences and seminars; maintain long‑term positive customer relationships, acting on feedback to drive NPS and satisfaction; contribute to service delivery and exceed customer expectations; address and solve complaints or queries; provide excellent clinical support via phone, email or on‑site visit; drive continuous process improvement and implement new ways to improve efficiencies and quality; enhance customer satisfaction and experience.
• Other Duties: Submit timely and accurate on‑site reports, expense reports and other administration; maintain company‑leased equipment, including computers, parts and tools; perform other related duties as assigned; assist Elekta sales staff and distributors with technical advice for existing and future sites; incorporate and communicate Elekta values into all departmental functions; adhere to, implement and support Elekta directives, policies and procedures; uphold Elekta’s values and compliance with applicable laws and regulations.

Travel

Must be able to travel up to 50% of the time.

Relevant Knowledge, Skills and Competencies

• Tertiary Qualification in Radiation Therapy or related discipline.
• Minimum 3 years Elekta experience (preferred).
• Self‑management, motivation, dynamic, good leadership skills and problem‑solving ability.
• Proficiency with Outlook, Word, Excel, PowerPoint, video conferencing and Salesforce.
• Familiarity with curriculum development process and adult educational methodologies.
• Working knowledge of Elekta’s Comprehensive Oncology Solutions products and proficiency in assigned product specialties.
• Strong verbal, written and presentation skills; ability to communicate effectively to a group.
• Effective interaction with customers (virtually and face‑to‑face); demonstrated experience communicating with individuals at all levels.
• Ability to proactively identify and implement new ways to improve efficiencies and quality among the team.

Qualifications

• Experience in clinical training, education, or technical support roles within the medical device or healthcare industry.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal skills with a customer‑centric mindset.
• Demonstrated ability to manage multiple projects and priorities concurrently.