Application Service delivery Manager

Job Title: Senior Application Delivery Manager BFSI Domain

Experience Required: 12+ Years

Job Type: Full-Time

Industry: IT Services & Consulting

Domain: Banking, Financial Services & Insurance (BFSI)

Work Environment: Onsite-Offshore Model

About the Role:

We are looking for a dynamic, self-motivated, and results-oriented Senior Application Delivery Manager to lead and manage multiple IT Development and Application Support (ASM) teams in a high-paced, outsourced environment within the BFSI domain.

The ideal candidate will have a solid background in delivery management, ITIL practices, and technical operations, along with a strategic understanding of the BFSI industry. You'll be responsible for delivering operational excellence, driving customer satisfaction, and managing P&L for key client accounts.

Key Responsibilities:

• Lead large-scale development and support teams (100+ FTEs) in an onsite-offshore delivery model.
• Manage end-to-end service delivery with a focus on quality, efficiency, and client satisfaction.
• Implement and oversee ITIL-based service management processes.
• Handle service recovery situations and proactively manage client expectations.
• Deliver projects within fixed-price engagements managing scope, schedule, and budgets effectively.
• Oversee the full delivery lifecycle including transition planning, execution, and stabilization.
• Maintain strong engagement with senior client stakeholders and internal leadership.
• Participate in RFP processes, contributing from a delivery and transition planning standpoint.
• Drive continuous improvement and operational efficiency within teams.
• Provide thought leadership in digital transformation, data analytics, and emerging IT technologies.

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering or related field.
• 15+ years of IT experience with 8+ years in IT Delivery and Account Management.
• Strong BFSI domain experience especially in Retail Banking and Payments.
• Proven success in managing multi-ethnic, multi-geo teams.
• Strong command over project management methodologies Agile (Scrum, Kanban), Waterfall, Iterative.
• Experience managing IT outsourcing contracts and understanding commercial models.
• Familiarity with RFP/Bid processes, due diligence, and transitioning from incumbent vendors.
• Strong technical acumen in modern IT areas Digital, Data/Analytics, etc.
• Excellent leadership, communication, and client relationship management skills.
• Demonstrated ability to manage P&L and deliver on financial and operational goals.

Preferred Qualifications / Good to Have:

• Exposure to transformation programs and change management.
• Experience in handling managed services and strategic outsourcing.
• Ability to handle high-pressure client environments and deliver measurable outcomes.

Soft Skills:

• Proactive mindset and strong problem-solving ability.
• Excellent communication both technical and non-technical.
• Confident in presenting to senior stakeholders and executive leadership teams.
• Willingness to learn and adapt to evolving technologies and industry trends.

Apply now to be a part of a growth-focused team that's delivering transformation in the BFSI industry.