Application Engineer

NEARSOURCE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A technology solutions company in Singapore is seeking an experienced Application Engineer to provide Level 2 support for critical applications. This role involves troubleshooting and optimising applications using Java, SQL, and AWS services. Ideal candidates have strong experience in UNIX/Linux systems and application support, with excellent problem-solving skills. Join our team to ensure the stability and performance of our applications.

Qualifications

• Minimum 2 years of working experience with Rest API services.
• Minimum 2 years of working experience with Java frameworks such as J2EE EJB, Spring, Microservices.
• Minimum 3 years of working experience with microservices frameworks and containers.
• Experience with AWS Cloud.
• Minimum 2 years of experience in application support, strong command of Java, SQL, PL/SQL, and Oracle databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash).
• Solid understanding of Cloud AWS services with hands-on experience in configuration and troubleshooting.
• Knowledge of ITSM frameworks and practices, such as ITIL.

Responsibilities

• Provide second-level technical support for applications, handling escalated incidents.
• Utilize SQL queries to analyze and troubleshoot issues in Oracle databases.
• Administer applications running on UNIX/Linux environments, including automation tasks.
• Configure, monitor, and troubleshoot Cloud AWS services used for application hosting.
• Collaborate with development teams for code changes or enhancements.
• Implement ITSM processes such as incident and problem management.
• Document support processes to ensure knowledge sharing.
• Participate in on-call rotation for urgent support requests.

Skills

Java

SQL

UNIX/Linux systems

AWS Cloud services

IT Service Management (ITSM)

Shell scripting (Bash)

Education

Bachelor’s or Master’s degree in Computer Science, IT, or related discipline

Job description

The Application Engineer performs Level 2 support with expertise in Java, Oracle, PL/SQL, SQL, UNIX/Linux systems, Cloud AWS services, and IT Service Management (ITSM). As a member of our team, you will play a crucial role in ensuring the availability, performance, and stability of critical applications across our organization.

Key Responsibilities:

• Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
• Utilize SQL queries to analyze and troubleshoot issues in Oracle databases, performing data fixes and optimizations as necessary.
• Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
• Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, ECS, S3) used for application hosting, storage, and integration.
• Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
• Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
• Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
• Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.

Problem Solving:

• Accountable for solving problems and dealing with difficulties in line with policy, process, and other guidelines, applying technical knowledge and expertise.
• Problems can range from repetitive daily issues to complex technical problems requiring significant expertise.
• Escalate problems according to guidelines.
• Provide technical solutions for deficiencies in process, application configuration, and operational procedures.

Resource Complexity:

• Prioritize own workload to deliver expected results while working within policy and guidelines, applying technical knowledge.
• Understand and proactively participate in programs related to Tech Upgrade, Platform Automation, and Cloud Migration.
• Ensure delivery is well-designed to mitigate risks posed by changes.
• Ensure compliance with all applicable laws and regulations related to these activities.

Requirements:

• Minimum 2 years of working experience with Rest API services.
• Minimum 2 years of working experience with Java frameworks such as J2EE EJB, Spring, Microservices.
• Minimum 3 years of working experience with microservices frameworks and containers.
• Experience with AWS Cloud.
• Minimum 2 years of experience in application support, with strong command of Java, SQL, PL/SQL, and Oracle databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash).
• Solid understanding of Cloud AWS services with hands-on experience in configuration and troubleshooting.
• Knowledge of ITSM frameworks and practices, such as ITIL.

Education:

• Bachelor’s or Master’s degree in Computer Science, IT, or a related discipline (preferred).

Capabilities:

• Ability to quickly learn new applications.
• Strong interpersonal, facilitation, and effective communication skills.
• Proactive in proposing innovative solutions or alternative approaches.
• Strong analytical and troubleshooting skills.