Application Development Manager (ServiceNow)

Cloudgo; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A consulting firm is looking for an Application Development Manager in Singapore. This role involves leading ServiceNow implementations, technical consulting, and ensuring business processes are optimized. Candidates should have extensive experience in ServiceNow development, strong interpersonal skills, and a collaborative mindset. The position offers opportunities for growth within a people-focused organization.

Qualifications

• 5+ years of ServiceNow development experience and 3+ years in a Solution Architect role.
• ServiceNow certifications (Administrator mandatory; Developer preferred).
• Extensive knowledge of at least two front-end technologies.

Responsibilities

• Lead and govern ServiceNow implementations using various models.
• Define and document procedures for processes and workflows.
• Troubleshoot problems as reported by users.

Skills

ServiceNow development experience

Team collaboration

Problem-solving

Technical consultation

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

SOAP and REST APIs

HTML

JavaScript

Job description

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest‑growing Elite services partners, and due to our rapid growth, we need an Application Development Manager.

An Application Development Manager is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre‑implementation training, and providing post‑implementation support.

We Hire for Culture First:

Our people are global go‑getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at‑risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

Veracity is focused on building a people‑focused organization with a long‑term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Responsibilities and Duties

• Customer‑facing technical consulting experience with ServiceNow and ServiceNow platform development.
• Experience with release/version upgrades including scheduling, cloning and migration of data from instances to ServiceNow.
• End‑to‑end development and complex workflows.
• Applies innovative technical solutions to business and application processes.
• Defines and documents procedures for processes and workflows.
• Works on multiple projects as a project team member, occasionally as a project leader.
• Responsible for troubleshooting problems as reported by users.
• Supports web access and electronic messaging services and maintains a secure systems environment.
• Communicates effectively with management and other members of the project.
• Integrates disparate systems using SOAP and REST APIs.
• Mid‑Server configuration to facilitate REST calls; CMDB configuration and integration.
• Creates web services for data integration.
• Additional duties as assigned and defined by management.
• Handles architectural role in the ServiceNow area: analyzes current technologies used within the target project and determines ways to improve by implementing ServiceNow and its architecture.
• Provides technical consultation to clients in terms of using ServiceNow best practices for implementations and ongoing operations.
• Leads and governs end‑to‑end ServiceNow implementations, migrations, and transformation projects using onshore, offshore and nearshore models.
• Establishes enterprise‑wide best practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.
• Implements complex ServiceNow solutions for clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
• Accounts for possible project challenges on constraints including risks, time, resources and scope.
• Works closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks.
• Designs ServiceNow technical solutions and provides detailed specifications for proposed solutions.

Qualifications

• 5+ years of ServiceNow development experience and 3+ years in a Solution Architect role.
• Configuration experience in following modules on dedicated as well as shared instances: Information Management, Configuration Management, Project Management, Supplier Relationship Management, Knowledge Management, Release Management, Event Management, Configuration Management, and Asset Management.
• ServiceNow certifications (Administrator is mandatory; Developer or Implementation Specialist preferred).
• Bachelor’s degree in Computer Science, Information Systems or related field, or 4–6 years equivalent work experience.
• Development experience in the following areas: Business Rules, Access Control Rules, Script Includes, Script Actions, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryption Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP.
• Extensive knowledge of at least two front‑end technologies: HTML, JSTL, DHTML, JavaScript, CSS, XML, XSL, XSLT.
• Works effectively in a team‑oriented, collaborative environment.
• Strong interpersonal and oral communication skills.
• High level of expertise in multiple system environments.
• Proven problem‑solving abilities and strong attention to detail and quality work output.
• Domain separation experience.