Application Analyst Programmer (Calypso)

CORNERSTONE GLOBAL PARTNERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in Singapore seeks a skilled Calypso Application Analyst Programmer to join their Capital Market Department. Responsibilities include supporting IT applications, incident management, and user communication. Ideal candidates should have strong expertise in Calypso and proactive problem-solving skills. Interested applicants are encouraged to apply directly.

Qualifications

• Proficient in Calypso application and its functionalities.
• Experience with Java and application monitoring.
• Ability to manage incidents and improve processes.

Responsibilities

• Resolve incidents and manage user requests promptly.
• Provide level 2-3 application support to back-office users.
• Define application monitoring for timely incident detection.

Skills

Incident Management

Java Code Analysis

Application Support

Communication

Job description

We are seeking a talented Calypso Application Analyst Programmer to join our client’s Capital Market Department!

As Calypso Application Analyst Programmer, you are responsible of supporting users of IT applications and to respond their requests and resolve their incidents. You play a pivotal role between Business and all other IT roles on Run related topics. Following CMI Run processes standards and recommendations shared by Run Control Tower and contributes to their improvement

Main Responsibilities

• Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
• Handle user requests promptly and effectively.Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
• Perform Java code analysis and propose code adjustments.
• Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
• Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
• Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.

Application Monitoring

• Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.
• Supervise and monitor daily and monthly batch chains,which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality.
• Streamline processes to minimize manual intervention.

Incidents and Requests management (from business users and other IT teams)

• Provide level 2-level 3 application support to back-office users.
• Analyse and manage incidents/requests.
• Coordinate incidents impacting several teams.

Problem Management and continuous improvement

• Identify recurring problems and eliminate them.
• Provide requirements to build team for bug fixing and improvements.
• Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.
• Put in place trainings for business users to reduce the number of daily requests from business to IT.
• Process improvements.
• Coach more junior team members as required.

Change improvement

• Release testing.
• Performance analysis.
• Production deployment and validation.
• Production releases on weekend (rotating schedule within the team).

Calypso experience is a must.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Eugene Then
[e-mail]

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)