AppleCare Technologies Project Manager

Apple Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading company in the consumer electronics sector is seeking a Project Manager and Business Analyst for its Asia-Pacific AppleCare Technologies project management team. This role entails leading multiple projects across the region, ensuring effective project outcomes, and interfacing with various business units. Candidates should have robust project management experience and a deep understanding of supply chain management.

Qualifications

• 8+ years of experience in project management.
• Demonstrated knowledge of inbound supply chain management.
• Experience in the APAC region is preferred.

Responsibilities

• Manage multiple projects simultaneously in adherence to scope and quality.
• Provide cross-functional leadership across business organizations.
• Conduct post-implementation reviews for Apple Support.

Skills

Project Management

Procurement

Stakeholder Management

Logistics Management

Analytical Problem-solving

Change Management

Communication

Education

MBA or relevant advanced degree

Tools

MS Office Suite

SAP

Job description

Summary

Posted:Apr 04, 2025

Weekly Hours: 40

Role Number:200597174

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!An opening exists in the Asia-Pacific AppleCare Technologies project management. This role spans across the Asia-Pacific region on projects pertaining to Enterprise systems and processes. The role supports the following business areas - contract manufacturer onboarding, Field services repair management, warehousing, freight, service parts planning and procurement, online services, service contracts, business development/sales, contact centre operations and others.

Description

The Project Manager and Business Analyst role resides in the Apple Support business and is the primary interface between the Apple Support business teams and the Information Systems & Technology team and works across Enterprises processes and systems. The role will also provide cross functional leadership across functional business organisations. The activities range from preparing the required documentation based on the project size, get resources allocated to project team roles, effectively and clearly communicate project status across organisational hierarchy, manage project risk, monitor the change readiness of the business as well as conduct post implementation reviews for Apple Support. Effective project outcomes to required scope, time and quality are the needed accountability on this role.

Minimum Qualifications

• You have 8 or more years of demonstrated experience on the below :
• Manage multiple projects simultaneously, adhering to scope, time, schedule, quality, and risk management best practices.
• Facilitate workshops and brainstorming sessions to gather business requirements.
• Analyze, re-engineer, and recommend solutions for business processes.
• Experience and exposure to resolving complex project situations including issues and working to represent the project to senior leadership layers such as Directors, Senior Directors. Negotiate, resolve conflicts, and build strong relationships with internal and external stakeholders, including remote teams and vendors.
• Lead and deploy complex projects, ensuring robust planning for change management and sustained business operations.
• Demonstrated knowledge of inbound supply chain management. This includes understanding and managing logistics, inventory management, and potential supply chain risks.
• Proficiently utilize MS Office Suite (Word, Excel) and basic project planning tools.
• Provide technical and analytical problem-solving, aligning individual work with broader organizational strategy.
• Proven experience managing projects within the APAC region; global project leadership experience preferred.
• Demonstrated experience working with contract manufacturers or in the [Industry relevant to the contract manufacturers] industry is highly desirable.
• SAP system and process savvy. Knowledge of ERP (e.g. SAP) systems deployed in the consumer electronics industry

Preferred Qualifications

• Consumer electronics industry experience (desired), service and support business experience (desired).
• MBA or other relevant advanced degree.
• Consulting background experience (desired).
• Lean Six Sigma exposure (desired).
• Project Management certification (desired).
• Ability to read and communicate in Mandarin.
• Experience and familiarity with Apple's products is preferred