AppleCare Fraud Investigations - Fraud Investigator (Korean)

Apple Inc.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Une entreprise technologique de premier plan recherche un Investigateur de Fraude pour rejoindre son équipe de Solutions de Données Stratégiques. Dans ce rôle, vous serez responsable des enquêtes sur des transactions suspectes, aidant à protéger les fonctionnalités de sécurité d'Apple et à prévenir la fraude. Les candidats doivent être bilingues en coréen et en anglais et posséder une solide expérience en service client, avec un engagement envers l'intégrité et la confidentialité des données.

Qualifications

• Expérience de 3 ans en service client exigée.
• Expérience en prévention de la fraude préférée.
• Compétences en collaboration et en résolution de problèmes nécessaires.

Responsibilities

• Investigation des transactions suspectes pour détecter les activités frauduleuses.
• Rapport et suivi des problèmes affectant la satisfaction client.
• Participation à la gestion de projet et aux tests d'acceptation utilisateur.

Skills

Korean

English

Customer Service

Analytical Research

Problem-Solving

Organization

Attention to Detail

Tools

SAP

Job description

AppleCare Fraud Investigations - Fraud Investigator (Korean)

The people here at Apple don’t just craft products, they build the kind of wonder that’s revolutionized entire industries! We believe that it’s the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading privacy and environmental efforts. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.

Description

The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator reviews and investigates suspicious transactions to detect fraudulent activity and determines appropriate next steps. This role involves supporting and protecting one of Apple’s most valued security features, resolving complex requests, and helping to prevent fraud.

• Report and track system issues and trends affecting customer satisfaction or department productivity.
• Participate in project management and user acceptance testing (UAT).
• Navigate support tools effectively while maintaining high-quality communication and investigation standards.
• Protect customer privacy by ensuring data integrity, accuracy, and confidentiality.
• Identify and communicate trends and patterns to leadership.
• Leverage internal resources and analytical research for resolutions.
• Monitor transaction errors and analyze reports.
• Identify errors in processes and programs within business systems.
• Handle enterprise-level agreement enrollment and support escalations.

Minimum Qualifications

• Proficient in Korean and English (required for supporting the Korean market)
• At least 3 years of experience in a customer service role

Preferred Qualifications

• Experience in fraud prevention roles preferred
• SAP knowledge preferred
• Ability to collaborate cross-regionally with peers, managers, and business partners
• Exceptional attention to detail in case management and follow-up
• Target-oriented with timely results delivery
• Strong organizational and multitasking skills
• Creative problem-solving and analytical abilities
• Comfortable working in a queue-based environment
• Strong interpersonal and professional collaboration skills
• Resourcefulness and effective research skills
• Ability to identify process improvements and develop solutions
• Flexible and adaptable to new roles and responsibilities
• Resilient and self-motivated in dynamic environments
• Motivated to contribute to organizational success
• Committed to listening, learning, and embracing diversity and inclusion