App/Cloud Support Analyst

Accenture; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global professional services company in Singapore is seeking an Analyst/Application/Cloud Support Analyst. This role requires at least 5 years of experience in hardware, software, and network operations. The ideal candidate will manage network performance, troubleshoot issues, and support AV devices. Strong communication and documentation skills are essential, and a diploma in Information Technology is required.

Qualifications

• Minimum 5 years’ experience in hardware, software support and network operations.
• Proven hands-on network engineering experience.
• Experience with network diagnostic and network analytics tools.

Responsibilities

• Monitor performance and ensure system availability and reliability.
• Liaise with Global Network team and vendors for troubleshooting.
• Install, configure, upgrade and support network equipment.

Skills

Hardware support

Software support

Network operations

Network infrastructure troubleshooting

Communication skills

Teamwork

AV device installation

Analytical skills

Time management

Education

Minimum diploma in Information Technology or related

Job description

Local Technology Services – Analyst / Application/Cloud Support Analyst

Education

Minimum diploma in Information Technology or related

Skills/Experience Required

• Minimum 5 years’ experience in hardware, software support and network operations.
• Experience in design & implementation of Audio & Video (AV) for remote office buildouts / relocations.
• Experience in implementation, administration and troubleshooting network infrastructure devices – Cisco / Aruba Platform.
• Experience in implementation of network infrastructure for remote office buildouts / relocations.
• Proven hands-on network engineering experience
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Liaise with Global Network team and vendors for troubleshooting and resolution on network related problems
• Scheduling and Implementing of Next-Gen network solutions and/or improving the efficiency of current networks
• Installing, configuring, upgrading and supporting network equipment including routers, proxy servers, switches, WAN accelerators, IDS & Firewalls to maximize network efficiency and security
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Operate and support AV, video conferencing devices and digital content delivery solutions eg. Cisco Room Kit, Microsoft Surface Hub.
• Good working and troubleshooting knowledge of Windows 11, Mac OS, Office 365 and Windows Server OS & Deployment Services
• Possess an analytical mind, with an ability to learn new technologies quickly
• Good time management skills
• Ability to follow and implement processes
• Strong documentation skills
• Strong verbal and written communication skills.
• Team player and ability to work independently.