APAC Technical Architect

Borr Drilling; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading company in revenue intelligence is seeking an APAC Technical Architect to lead customer engagements and translate technical requirements into actionable solutions. This role requires deep expertise in technical architecture, exceptional communication skills, and the ability to handle high-profile customer situations. You will work cross-functionally to ensure successful implementations and support customer satisfaction efficiently.

Qualifications

• 6+ years of experience in technical architecture in a Cloud/SaaS environment.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to work with customer Ops & Technical teams.

Responsibilities

• Provide technical consulting and guidance for Gong product integration.
• Execute discovery and design workshops, capturing customer business problems.
• Plan and guide data migrations from competitive solutions to Gong.

Skills

Communication skills

Technical architecture

RESTful API integration

Data migrations

SSO configuration

Education

Bachelor's Degree

Tools

Salesforce.com

HubSpot

CRM systems

Job description

Job Title: APAC Technical Architect

Description:

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a Technical Architect on our Professional Services team, you will be at the forefront of the post-sale experience for customers with complex technical needs. You will be responsible for translating our customer’s functional aspirations into outcome-driven solutions wrapped around Gong’s integration ecosystem. As the technical solution owner, you will work hand-in-hand with Professional Services Engagement Managers and Consultants on integration discovery, design, testing, and deployment activities throughout a customer engagement. You will also work cross-functionally with Gong Support, Engineering, Product, and R&D counterparts to deliver high-value customer outcomes. Technical Architects are curious, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term.

RESPONSIBILITIES:

• Provide exceptional technical consulting and guidance via email, web and/or phone for our customers using Gong product(s) to a variety of audiences, including executive-level technical decision makers.
• Master and maintain expertise of Gong’s product lines and its integration ecosystem for 3rd party solutions - including telephony systems, web conferencing, calendar/email, CRM, and Gong’s API framework.
• Lead, contribute to, or participate in multiple customer engagements concurrently.
• Execute technical consultation, discovery, and design workshops with customers and partners (onsite or remote) - capturing the business problem(s) and recommending a successful Gong solution.
• Plan, guide, and execute data migrations from competitive solutions to the Gong platform.
• Conduct virtual technical overviews and knowledge transfer sessions to Customers.
• Produce detailed technical design/guidance documentation as needed.
• Confidently respond to high-profile, high-impact customer escalations.
• Liaise weekly with Engagement Managers on project status, issues, and remaining effort on project deliverables.
• Work closely with customer's technical and security teams to instill confidence in deploying and integrating Gong with internal systems in accordance with their IT governance policies.
• Assist pre-sales teams in gathering technical requirements and providing level of effort estimates for prospective customers.

QUALIFICATIONS:

• 6+ years of experience in system, technical, or solution architecture - preferably in a Cloud, SaaS, and/or enterprise software environment.
• Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
• Experience with RESTful and JSON API implementation and integration approaches
• Familiarity with server-side and client-side programming language concepts and use cases
• Strong CRM experience and architecture knowledge (Salesforce.com, HubSpot or Dynamics preferred).
• Experience with SaaS applications that support large-scale business processes.
• Experience advising on data migrations, mergers, and splits preferred
• Ability to work with various customer Ops & Technical teams.
• SSO configuration & troubleshooting experience.
• Excellent instincts and ability to interface seamlessly with senior-level executives.
• Bachelor's Degree.
• Willingness to travel.