APAC Portfolio Manager

G4S Secure Solutions (Singapore) Pte Ltd; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading security solutions provider in Singapore seeks an APAC Portfolio Manager to develop client relationships, oversee operational metrics, and manage financial performance. The ideal candidate should have a Bachelor's degree and 8-10 years of experience in management and account management. This role requires frequent travel and strong leadership skills to drive client satisfaction and profitability.

Qualifications

• Minimum 8-10 years of management experience in a high-workforce environment.
• 8-10 years of account management experience driving customer solutions.
• Experience in driving operational and financial metrics.

Responsibilities

• Develop and nurture relationships with clients and teams.
• Analyze operational metrics and KPIs for efficiency.
• Manage the client's P&L and drive financial performance.
• Collaborate for contract renewals and rebid processes.

Skills

Leadership skills

Analytical skills

Client relations

Problem-solving skills

Proficiency in Microsoft Office

Education

Bachelor’s degree in Business or related field

Job description

Summary of Position

The APAC Portfolio Manager builds strong relationships with client’s’ corporate security executives and leadership across APAC, while collaborating with countries and corporate support functions on key client initiatives.

Essential Job Duties and Responsibilities

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

(1) Relationship Management and Client Intimacy:

• Develop and nurture relationships with client and G4S country teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings.

• Ability to travel domestic and international, ranging from 35% to 75% of the time based on client and company needs

• Prepare presentations and facilitate client’s monthly, quarterly and annual business reviews

(2) Time and Operational Oversight:

• Analyze, report and drive operational metrics and KPIs using G4S Business Intelligence Platform, maximizing efficiency and productivity

• Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance

(3) Financial Performance and Growth:

• Manage the client’s P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies to achieve all financial targets

• Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process

Basic Qualifications:

The basic qualifications listed below are representative of the relevant knowledge, skills, and/or experience required in order to be hired. These are requirements that we have determined are the minimum a candidate must have in order to be successful in this role.

Must possess one or more of the following:

• Bachelor’s degree in Business or a related field with at least 8-10 years of management experience in a high-workforce environment or service industry

Type and Length of Specific Experience Required:

• Minimum of 8-10 years of account management experience driving customer solutions

• Minimum of 8-10 years of experience driving operational and financial metrics while demonstrating strong financial acumen

Knowledge and Skills Required:

• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results

• Ability to collaborate across multiple countries and support departments to creatively support client's satisfaction

• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable account

• Proficiency in web-based applications and computer systems, including Microsoft Office and tools for metrics analysis, reporting, automation, and presentations

• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

• Ability to travel 35% to 75% of the time based on client and company’s needs