APAC Onboarding Officer

JPMorgan Chase & Co.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global financial institution is seeking an Associate for its Client Operations team in Singapore. The role involves enhancing client onboarding experiences and providing support across various platforms. Candidates should have experience in client service and operations, with strong strategic planning and anti-fraud skills. The position requires effective communication, problem-solving skills, and a bachelor's degree or equivalent. This is a full-time role offering an opportunity to significantly impact service center operations.

Qualifications

• At least 2 years of experience in client service or operations.
• Demonstrated ability in strategic planning and process optimization.
• Experience in anti-fraud strategies implementation.

Responsibilities

• Support the end-to-end client onboarding process.
• Address client inquiries and troubleshoot issues.
• Manage expectations and improve client experience.

Skills

Client service

Operations expertise

Strategic planning

Problem solving

Interpersonal skills

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Automation technologies

Job description

• Job Category Client Operations Management
• Business Unit Asset & Wealth Management
• Posting Date 11/10/2025, 10:17 AM
• Job Schedule Full time

Job Description

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As an Associate within the Asset and Wealth Management (AWM) operations team, you will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will be key in optimizing our service center operations. Your ability to influence and manage internal stakeholders will drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.

Job responsibilities

• Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms.
• Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness.
• Process transactions accurately and efficiently, adhering to established policies and procedures.
• Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service centre operations.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management.
• Conduct client due diligence promptly, ensuring compliance with quality and detail standards as per Policy & Procedures, while analysing AML risks from a technical perspective and identifying and escalating potential risks and operational issues as necessary.
• Provide advice and guidance to team members and internal stakeholders within your area of responsibility to create and foster an environment of continuous improvement.
• Serve as the main point of contact for Bankers, managing expectations and improving the client experience, while driving effective issue resolution within policy boundaries and ensuring cases are completed according to defined service level agreements.
• Facilitate all queries for that cases within your area of responsibility, including escalations around PEP, screening, regulatory, compliance, legal and operational risk.
• Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery.

Required qualifications, capabilities, and skills

• At least 2 years of experience or equivalent expertise in client service and/or operations.
• Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service centre operations.
• Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organisation.
• Proficiency in using automation technologies to optimise service centre operations and improve client experience.
• Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
• Bachelor degree or equivalent.
• Strong knowledge of Private Banking industry including a sound understanding of KYC, AML , regulatory requirements (i.e. HKMA and MAS)
• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organisational, prioritisation, decision-making and conflict resolution skills.
• Open-minded and willingness to share information, knowledge and expertise with peers and team members.

Preferred qualifications, capabilities, and skills

• Ability to support continuous improvement initiatives, assist in project management efforts, and utilise presentation skills to communicate operational insights.
• Strong ability to apply data and technology literacy to analyse operational data, integrate AI/ML tools, and utilise market product knowledge to start aligning operations with industry trends.
• Proficiency in Mandarin as the role requires communications with clients in China and interpretation of local documentation.
• Ability to multi-task and manage multiple streams of work at any given time.
• Proactive attitude with a passion for driving best practices while maintaining a consultative approach by understanding and anticipating business partner needs and proactively delivering solutions.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.
We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry‑leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realise their goals.