APAC Director, Patient & Customer Experience

Biopharma Careers

Singapore

On-site

SGD 180,000 - 280,000

Full time

14 days+

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Benefits offered by this job

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Job summary

Johnson & Johnson is seeking an experienced leader to drive APAC Patient Experience and Patient Support Programs, shaping regional content and channel strategy, and overseeing commercial AI product ownership across Engagement.ai and Content.ai. You will ensure alignment with CONNEXT and optimize field execution through data-driven insights.

Lead regional teams, partner with Brand Leads, and maintain compliance while scaling patient-centric CX initiatives across multiple APAC markets.

Qualifications

Tertiary qualification in medicine, pharmacy, life science, business or related discipline.
Minimum of 10 years’ experience in pharmaceutical, healthcare or related industry.
Proven people leadership experience with cross-functional teams.
Experience leading regional or large-scale customer, patient, commercial or digital initiatives.
Experience with customer engagement, decisioning, CRM, digital capabilities and/or Patient Experience / Patient Support Programs.

Responsibilities

Lead APAC PX and PSP strategy to advance business priorities and patient outcomes.
Own commercial AI product strategy and regional roadmaps with Technology partners.
Embed patient experience into launch strategies across APAC markets.
Define adoption, value realization and measurement for CX/PX platforms.
Collaborate with CONNEXT, SFE, and global teams to align capabilities and priorities.
Drive digital engagement adoption and actionable insights for field teams.