APAC Channel Programs - Program Manager

Every single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.

AppleCare Channel Programs provides support to Apple’s Service Channel. We work with cross-functional stakeholders including AppleCare Engineering, Finance, Trade, Materials, and Field Service Channel Managers to develop and deploy extraordinary service solutions for active products.

We are currently looking for an AppleCare Program Manager. You will drive how AppleCare channel partners across Apple Authorised Service Providers, Apple Retail Stores, Independent Repair Providers, iPhone Carriers, and others provide a high level of service to customers when service strategies are being introduced or updated. Are you an experienced program manager who is passionate about the intersection of technology and customer experience?

Description

You must have the business acumen to understand the factors influencing our business, including market trends and customer needs. A strong communicator in relaying the goals and objectives of the programs you are responsible for, often charting new grounds and mapping out new processes and business cases. You must have strong financial skills to analyze cost optimization and program spend.

You must bring experience in project management and demonstrate a keen ability to:

1. Develop robust, efficient processes
2. Anticipate and mitigate potential execution challenges
3. Drive initiatives forward with a strong bias for action
4. Utilize foresight to identify and address future obstacles

You should also possess a global perspective with proven experience in diverse international markets. Exhibits exceptional skill and a track record of effective cross-functional collaboration. You have demonstrated ability to excel in ambiguous and complex environments, coupled with a strong curiosity and eagerness to learn.

Minimum Qualifications

• A minimum of 2-3 years Program Management with a focus on business strategy and planning
• Ability to coordinate and lead cross-functional projects with high attention to detail; results-oriented with a willingness to tackle any task required to meet the goal.

Preferred Qualifications

• Exposure or experience working with channels, stores, or external partners is a plus.
• Shown ability to be effective in sensitive environments with high executive visibility, while expertly leading through ambiguity and uncertainty. Takes initiative, thrives in an autonomous work environment.
• Enjoys working both independently and with a team in a fast-paced environment. Comfortable communicating to various levels of the organization, from IT to senior leadership, and able to expertly communicate with technical and customer-facing audiences.
• Strong problem-solving abilities and analytical skills - a data-driven decision maker.
• Ideally, you have a Degree (Engineering, Project Management, Commercial preferred) or previous related experience.
• Overall, a successful candidate has strength in these areas and can thrive in the Channel Service Programs team culture: team-oriented, resourceful, entrepreneurial, and energetic.