APAC Benefits Business Analyst

Apple Inc.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking a driven and collaborative Business Analyst to ensure benefit programs comply with regulations. The successful candidate will engage with partners, monitor legislative changes, and assess vendor proposals. The ideal candidate has 3-5 years of experience, strong analytical skills, and a proven track record of relationship building. This role offers an opportunity to drive operational excellence and program efficiency.

Qualifications

• 3-5 years of business analyst work.
• Knowledge in root cause analysis and process re-engineering.
• Strong research and analytical skills.
• Excellent conflict resolution skills.

Responsibilities

• Establish operational excellence by engaging with third parties.
• Build an automated workflow for compliance reporting.
• Monitor changes in legislation for compliance.
• Evaluate and implement payment integrity solutions.
• Support design changes for benefit programs.
• Participate in reviews of vendor RFPs.

Skills

Business analysis

Root cause analysis

Process re-engineering

Research skills

Analytical skills

Conflict resolution

Job description

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries.

Description

Apple’s Benefits team is seeking a highly collaborative, driven, and passionate business analyst. This individual will be a key team member responsible for ensuring that benefit programs are operating in full compliance with laws, policies, and stated procedures. The successful candidate will have a proven track record of building strong, collaborative relationships with internal and external partners to ensure operational excellence across our program portfolio.RESPONSIBILITIES:- Establish operational excellence by engaging with third parties to audit the performance of benefit programs.- Build an automated workflow to inform, track and ensure timely completion of all compliance reporting and filings in coordination with program managers.- Monitor evolving legislative changes and compliance reporting with external experts to understand cost and impact of required changes.- Evaluate, recommend and implement payment integrity solution related to fraud, waste and abuse to ensure objective oversight of TPAs.- Support proposed design changes to assess administration, compliance and employee experience in coordination with design and program partners.- Participate in reviews, assessment and recommendations of future vendor request for proposals (RFPs) in collaboration with external consultants and procurementOTHER RESPONSIBILITIES:- Additional support to benefit plan managers for vendor transitions, program oversight and plan design changes.- Provide additional vendor management and administration support to program managers- Serve as liaison to Benefits Admin and People Support- Support change management of annual Open Enrollment activities including communications review, UAT testing and integration oversight- Identify process improvements and drive efficiency in administration of programs leveraging internal tools and external expertise.- Lead cross-functional risk assessments for high-priority people processes and themes.- Manage intake, documentation, and triage of regional risk and compliance issues.- Serve as the regional point of contact for incident response and crisis management programs, including escalation processes and post-incident reviews.

Minimum Qualifications

• 3-5 years of business analyst work
• Knowledge in root cause analysis, process re-engineering
• Strong research and analytical skills
• Excellent conflict resolution skills

Preferred Qualifications

• Strong written and verbal communication, interpersonal and influencing skills
• Ability to build clear, actionable documentation from complex regulations