AOS, Process Excellence & Insights, Senior Analyst | Singapore, SG

AIA Singapore Private Limited; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading insurance provider in Singapore seeks a Senior Analyst for executing Process Automation and Data Analytics projects in Life Operations. The ideal candidate has a degree in Business IT or Computer Science and at least 5 years of experience in Life Insurance Operations. Familiarity with UiPath, Power Automate, and Python is essential. The role involves documenting processes, facilitating UAT, and ensuring the delivery of tech solutions to improve business operations.

Qualifications

• Minimum 5 years of working experience in Life Insurance Operations.
• Experience with Software Development Lifecycle (SDLC) is a plus.
• Certifications in Lean Six Sigma (DMAIC), Kaizen preferable.

Responsibilities

• Support execution of Process Automation Projects.
• Document business process mappings with MS Visio.
• Facilitate UAT and ensure all functionalities are tested.

Skills

Process Automation

Data Analytics

Lean Six Sigma

UAT

Business IT

Education

Diploma or Degree in Business IT, Computer Science

Tools

UiPath

Power Automate

Python

Job description

AOS, Process Excellence & Insights, Senior Analyst

AOS, Process Excellence & Insights, Senior Analyst

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

In this role you will be responsible for supporting the execution and implementation of the Process Automation Projects and Data Analytics Projects in Life Operations.

Responsibilities:

• Actively involved in delivery and implementation of Process Automation (UiPath/ Power Automate/ Python) Projects and Data Analytics Projects. These enhancements may encompass changes related to System Application, artificial intelligence (AI) and Optical Character Recognition (OCR).
• Collaborate with various users and stakeholders to map & review end to end process and streamline using Lean/ Kaizen methodology
• Use MS Visio to document a clear business process mappings (AS-IS & TO-BE), to ensure that process is Lean prior to implementation of the automation.
• Develop thorough user requirements that align with current and anticipated business needs, while also keeping in mind future changes.
• Ensure business requirements are clearly articulated, translated and documented for efficient delivery.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
• Serves as the intermediary between the technology and business teams, facilitating the development and implementation of new systems or improvements to existing ones.
• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
• Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.
• Execute the UAT and review the results, work closely with stakeholders to resolve UAT defects if any.
• Provide UAT signoff after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Perform post implementation verification prior to project closure.
• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
• Prepare end user training guide and train the trainer prior to implementation.
• Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

Requirements:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline.
• Certifications in Lean Six Sigma (DMAIC), Kaizen and/or PMP/ Prince 2 with experience in executing process improvement & system implementation projects is preferred
• Minimally 5 years of working experience in Life Insurance Operations & familiar with Software Development Lifecyle (SDLC)
• Implemented process automation solutions using RPA (i.e. UiPath, AA), Python or Power Automate to streamline operations processes
• Applied Data Analytics (Business Intelligence) to generate actionable insights to support business objectives and decision making
• Integral Life (Life 400/Asia AS400) background is preferred
• Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
• Hands-on experience as a business analyst with a minimal 5 years working experience in life insurance operations and/or with knowledge in both operation and system areas are preferred
• Experience in digital products or services (mobile or web) is preferred Experience in UAT, follow through with the defects resolution and ensure all defects are resolved

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance g...

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