Analyst, Specialist, Investigations, Group Legal, Secretariat & Compliance

DBS Bank; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

DBS Bank is seeking a Specialist for their Anti Scam Team to combat fraud in Singapore. The role involves identifying suspicious transactions, educating victims, and coordinating with law enforcement. Candidates should possess strong analytical and interpersonal skills, with a focus on integrity and confidentiality.

Benefits

Competitive salary and benefits

Dynamic environment supporting development

Qualifications

• Experience as a Fraud Investigator in the financial sector is a plus.
• Ability to multitask and manage time effectively.
• Willingness to work shifts between 8 am and 12 am on weekdays.

Responsibilities

• Assess detected suspicious transactions and discard fraudulent ones.
• Identify victims and provide counseling regarding fraud cases.
• Coordinate with law enforcement agencies to recover lost funds.

Skills

Analytical skills

Interviewing skills

Problem-solving skills

Interpersonal skills

Communication skills

Critical thinking

Adaptability

Tools

MS Office

Excel

PowerPoint

Job description

Business Function: Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by guarding and enhancing its reputation and capital. We work to maintain good standing with regulators, customers, and business partners, upholding trust and integrity for all stakeholders.

Team Overview

We are seeking talented and passionate individuals interested in fighting fraud to join our DBS Anti Scam Team. Formed in July 2020, the team aims to combat the rising incidents of scams in Singapore.

Role: Specialist

You will be responsible for identifying and handling suspicious transactions (such as remittances and local fast transfers) in real-time to prevent fraud against our customers. The role requires excellent analytical skills, a passion for research, discovery, and recovery, and proactive analysis to detect and stop frauds.

Responsibilities

1. Independently assess detected suspicious transactions, intercept, and discard transactions deemed fraudulent.
2. Identify victims from money mules or fraudsters pretending to be customers by asking appropriate questions.
3. Provide counseling and education to potential victims regarding fraud cases.
4. Collect information from victims via phone or direct interaction, and analyze emerging fraud trends and patterns.
5. Maintain a database of detected/reported frauds for analysis and retrieval.
6. Coordinate with law enforcement agencies to assist in tracking and recovering lost funds.

Requirements

1. Strong analytical skills and ability to work independently in a fast-paced, high-pressure environment.
2. Experience as a Fraud Investigator in the financial sector is a plus.
3. Excellent interviewing and interrogation skills.
4. Honesty, ethics, integrity, and confidentiality are essential.
5. Sense of ownership and pride in performance.
6. Critical thinking and problem-solving skills.
7. Team player with good interpersonal and communication skills.
8. Ability to multitask and manage time effectively.
9. Proficiency in MS Office, especially Excel and PowerPoint.
10. Strong presentation skills, both written and oral.
11. Adaptability to evolving digital environments.
12. Professionalism in managing stakeholders and cross-department coordination.
13. Willingness to work shifts between 8 am and 12 am on weekdays.

We offer a competitive salary and benefits, along with a dynamic environment supporting your development and recognizing achievements.