Analyst / Senior Analyst, Navitaire COE

Scoot Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the aviation sector is seeking a Navitaire Support Specialist to provide high-quality functional and technical support. The role involves troubleshooting and resolving complex issues, requiring strong knowledge of Navitaire applications and the ability to work independently in a fast-paced environment.

Qualifications

• Strong knowledge in Navitaire applications.
• Practical experience in application support and troubleshooting.
• Ability to work independently under pressure.

Responsibilities

• Investigate incidents concerning Reservations, DCS, and CUTE provider.
• Provide technical support for Navitaire applications.
• Respond to escalated calls after office hours when required.

Skills

Problem-solving

Analytical skills

Communication

Application support

Education

Bachelor’s degree or Diploma in Information Technology

Tools

SQL

SOAP API

REST API

Job description

Summary

We are looking for experienced candidate with strong knowledge on Navitaire PSS to provide high-quality specialized functional and technical support for BUs. The candidate will support the Navitaire COE team in various tasks - troubleshooting, investigating, resolving complex incidents and liaising with Navitaire secondary support (if required). This role requires candidate to be highly independent with strong problem-solving skills and attention to details.

Job Description

Key Responsibilities

• Investigate incidents and issues concerning Reservations, DCS and CUTE provider.

• Provide all necessary technical support relating to various applications within Navitaire.

• Work closely with other teams to ensure timely completion of requests and minimal impact to day-to-day operations.

• Provide expert-level support for escalated issues from Level 2 (ITSM Service Desk) and ensure resolution in a timely and efficient manner.

• Respond to escalated calls after office hours (when required).

• Partake in projects and collaboration (when required).

Requirements

• Bachelor’s degree or Diploma in Information Technology or similar discipline.

• Strong knowledge in Navitaire applications to investigate issues.

• Have practical experience in application support, fault analysis and troubleshooting and be comfortable supporting application users across various business units.

• Be able to work independently, under pressure in a fast-paced environment.

• Can build good rapport with business partners.

• A good listener with strong analytical, verbal and written communication

• Some knowledge of SQL, SOAP API & REST API.

• Ability to manage projects.

• Data analysis & Problem-solving mindset.