Analyst,SAP

Singtel Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Desktop/Service Desk Engineer to join its dynamic team. This role involves providing exceptional end-user support, troubleshooting client platform issues, and ensuring service levels are met. Ideal candidates will have a diploma in Computer or Electronic Engineering and some experience in technology administration. You'll be part of a diverse workforce dedicated to driving technology innovation and creating lasting impact across the Asia Pacific region. If you're resourceful and passionate about technology, we want to hear from you!

Qualifications

• Minimum Higher Nitec or Diploma in Computer/Electronic Engineering required.
• 1+ years of experience in Technology Administration preferred.

Responsibilities

• Provide end-user support and troubleshoot client platform issues.
• Monitor service levels and document system configurations.
• Involve in client platform implementation and asset management.

Skills

Client Management

Troubleshooting

Incident Management

Asset Management

MS Office

Network Knowledge

Education

Higher Nitec

Diploma in Computer/Electronic Engineering

Job description

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With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.

We’re searching for a Desktop/Service Desk Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

A little about you:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

What you might also need to have:

• 24 x 7 standby support and/or Shift work schedule