Analyst, Sales Performance APAC

DHL Germany; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks a skilled analytics support professional to enhance decision-making through tailored reporting tools. Responsibilities include Power BI dashboard management, Salesforce.com administration, and engaging in project-related tasks. The ideal candidate will possess strong analytical abilities, excellent communication skills, and a Bachelor's degree in a relevant field, contributing to the company's commitment to delivering exceptional customer solutions.

Qualifications

• Minimum of 1 year in sales or sales support roles.
• Possess a strong analytical mindset for effective data interpretation and reporting.
• Detail-oriented and diligent, demonstrating strong time management abilities.
• Excellent communicator with persuasive and persistent traits.

Responsibilities

• Support the production, maintenance, and access of tailored Power BI dashboards for our customers.
• Design and maintain high-quality Power BI dashboards and reports for the APAC Growth Team, aligned with Business Requirement Specifications (BRS).
• Manage support requests on Salesforce.com (SFDC) and ensure timely resolution.
• Independently manage special projects, such as the Opportunity Prospecting Tool.

Skills

Analytical Mindset

Communication

Microsoft Power BI

MS Excel

MS PowerPoint

Time Management

Education

Bachelor’s degree in business, Analytics, Logistics Management, or a related field

Job description

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Responsibilities

Customer-Specific Power BI Dashboards

• Support the production, maintenance, and access of tailored Power BI dashboards for our customers.
• Actively engage in customer dashboard projects, contributing to various tasks and activities.
• Analyze business and supply chain insights derived from customer dashboards and present findings in PowerPoint presentations.
• Track project pipelines and organize developed materials in a structured repository.
• Ensure centralized access to dashboards in our main repository.

Power BI Reporting & Excel Tool Development (Sales & Account Management)

• Design and maintain high-quality Power BI dashboards and reports for the APAC Growth Team, aligned with Business Requirement Specifications (BRS).
• Create advanced Excel tools, such as the Growth Excellence Club nomination scoring model.

Salesforce.com Administration Support

• Manage support requests on Salesforce.com (SFDC) and ensure timely resolution.
• Oversee user creation and regional license management for Salesforce.com.
• Conduct simple functionality enhancements in SFDC, including dashboards and reports.
• Regularly update relevant dashboards according to the established schedule.

Ad-Hoc Projects and Departmental Support

• Identify and suggest target customers using the OPT tool for various countries.
• Conduct location research for the Growth Excellence Club.
• Organize and facilitate training sessions.

Growth Team Portal Management on SharePoint

• Perform regular reviews and updates of content on the SharePoint page.
• Manage user access, including additions, deletions, and tagging.

Special Projects

• Independently manage special projects, such as the Opportunity Prospecting Tool.

Requirements

• Minimum of 1 year in sales or sales support roles.
• Bachelor’s degree in business; Analytics, Logistics Management, or a related field.
• Possess a strong analytical mindset for effective data interpretation and reporting.
• Detail-oriented and diligent, demonstrating strong time management abilities.
• Excellent communicator with persuasive and persistent traits.
• Proficient in Microsoft Power BI for reporting and data visualization.
• Proficient in MS Excel and MS Powerpoint.