Analyst Programmer (Customer Application Support)

Reporting to the Software Development Senior Manager (Customer Applications), the candidate will be part of the in-house software development team, primarily providing user support and liaison.

Responsibilities

• Provide daily operational support and user liaison

• Review logs, identify issues and perform troubleshooting

• Perform basic development, testing, enhancement and maintenance of in-house developed application softwareC

• Reproduce reported problem, conduct root cause analysis, and collaborate with developer team for resolution

• Track and manage application issues through a ticketing system, ensuring timely escalation when necessary

• Assist in system configuration setup and changes

• Stay up to date with latest relevant technologies

Requirements

• Degree in Computer Science or equivalent

• Minimum 2 years of experience in software development and/or user support environment.

• Understanding of Java, Servlet, SQL, HTML, JSP, JavaScript, CSS, HTTP Protocol.

• Proficient in English and Chinese – as required to liaise with mandarin speaking counterparts.