Analyst, Outreach Client Success | Yearly Renewable

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an individual to manage national outreach initiatives and survey operations. The role involves engaging with the public, designing surveys, and analyzing data to guide organizational strategies. This position offers exposure across multiple functional areas and the opportunity to enhance communication and data interpretation skills.

Qualifications

• Recognized Diploma or Degree in any field.
• Strong communication and public-facing interpersonal skills.
• Analytical mindset and problem-solving ability.

Responsibilities

• Engage with public to gather feedback and insights.
• Assist in designing user-friendly surveys.
• Translate data into meaningful insights.

Skills

Communication

Analytical skills

Interpersonal skills

Education

Diploma or Degree in any field

Job description

What You’ll Be Doing:

Client & Public Engagement
Engage with members of the public through phone and face-to-face conversations to gather feedback and insights. Deliver a smooth, respectful experience that encourages participation and trust.

Engagement Strategy & Participation Growth
Brainstorm and roll out new initiatives to boost online engagement, reduce reliance on face-to-face outreach, and drive stronger response rates.

Survey Design Support
Assist in designing user-friendly surveys and feedback tools that are aligned with organizational needs and resonate with diverse audiences.

Audience Targeting & Outreach Planning
Apply thoughtful outreach strategies that strike a balance between accuracy, representation, and reducing survey fatigue.

Data Accuracy & Response Validation
Use analytics tools to assess data quality, fill gaps, and spot patterns that can improve future outreach efforts.

Insights & Reporting
Translate data into meaningful insights and present them using visualization tools to guide internal teams and external stakeholders.

Awareness & Education
Help shape and implement strategies to promote the organization’s research efforts, making insights accessible, useful, and widely understood.

What You’ll Gain:

Direct experience managing national outreach initiatives and survey operations
Rotational exposure across multiple functional areas
A boost to your communication, persuasion, and public engagement skills
Opportunities to build data interpretation, strategy, and reporting know-how

What We’re Looking For:

A recognised Diploma or Degree in any field
Strong communication and public-facing interpersonal skills
Analytical mindset and problem-solving ability
Someone who enjoys connecting with people and driving participation

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, kindly directly contact/message [phone] for a quicker response.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394•Reg No: R1440784 (Foo May Cheng)