Analyst, Inbound Customer Service Specialist (BusinessCare), Institutional Banking Group Operat[...]

Quality Control Specialist - Pest Control; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic banking environment is seeking a Quality Control Specialist. The role involves handling customer queries and ensuring satisfaction while adhering to operational standards. Candidates with a degree or diploma and experience in customer service are encouraged to apply, and a competitive salary and benefits package is available.

Benefits

Competitive salary and benefits package

Professional development opportunities

Qualifications

• Relevant experience in customer/client service or banking operations preferred.
• Good listening and problem-solving skills essential.
• Effective communication skills required.

Responsibilities

• Attend to phone enquiries and provide customer solutions.
• Solicit feedback to highlight problem trends for improvement.
• Perform rotating shifts covering weekends and holidays.

Skills

Listening skills

Problem-solving

Communication

Multitasking

Education

Degree or Diploma qualification

Tools

MS Office

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

• Attend to all phone enquiries from customers on banking products, accounts and services in an effective and efficient manner
• Understand customer's needs and provide solutions to fulfil customer requests, ensuring total customer satisfaction
• Adhere to established escalation procedure and ensure all escalated cases are picked up by a Team Manager or Resolution Specialist timely
• Solicit customer feedback to understand problem trends and highlight them to the Team Manager & Operations Manager for discussion & improvement actions
• Perform rotating shifts on 5-day work week, covering weekends and public holidays
• Adhere to schedule of work and be available for deployment at short notice when on standby

Requirements:

• Degree or Diploma qualification with some related experience in customer / client service or middle and back office operations in banking is preferred
• Some knowledge of Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing is preferred but not mandatory
• Good listening skills with the ability to multitask
• Patient, calm and passionate in assisting customers
• Meticulous and resourceful with good problem-solving skills
• Effective written and verbal communication skills with proficient in MS Office especially in Microsoft Word, Excel.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.