Analyst, Implementation Specialist (12 months contract)

MUFG; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A global financial leader in Singapore is seeking a skilled professional to drive customer implementation in Transaction Banking. The role requires a degree in IT or related field, minimum 2 years of banking experience, and excellent communication and teamwork skills. Join us to make a meaningful impact while growing your career in a supportive environment.

Qualifications

• Minimum 2 years of banking experience.
• Experience in Customer service or operation role.
• Experience in Corporate Banking system.

Responsibilities

• Implement Transaction Banking mandates from clients.
• On-board customers to relevant services within acceptable turnaround time.
• Drive customer satisfaction and retention through best-in-class service.

Skills

Technical knowledge on e-banking and core banking

Excellent oral and written communication

Teamwork

Problem solving and logical thinking

Project management

Time management

Education

Degree in Computer Science, Information Technology or similar discipline

Tools

Windows

MS Office applications

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Purpose of role:

Support the realization of Transaction Banking profit and portfolio balances through the delivery of effective and timely customer implementation and on-boarding. Drive customer satisfaction and retention of business through the provision of best-in-class customer service.

Job description

Strategic

• Implementation: Implements Transaction Banking mandates from clients

• Implementation: On-boards customers to relevant services within acceptable turnaround time

• Implementation: Tracks utilization (go-live) rate of on-boarded customers

• Implementation: Periodically review and streamline processes to improve customer experience

• Client Support: Conduct Service Level Reviews and analyze customer feedback and encapsulate into recommendations to the region and local Product team

• Client Support: Identify, recommend and implement solutions within a consistent customer service framework to reduce client inquiries through the analysis of data, MIS and statistics

Financial

• Instigates/drives customer usage of Transaction products/services implemented to hasten revenue generation and volume throughput

• Identify opportunities and cross-sell TB products upon customer touch point.

Customer

• Provide electronic banking and client integration training and support to clients in the course of the implementation cycle of the deal

• Respond satisfactorily to customer inquiries and requests for after-sales support within acceptable timeframe(s)

• Ensure prompt action and reporting on any system disruption or malfunctions encountered in coordination with responsible offices in branch, region and Head Office, as appropriate

People

• Support the Middle Office team across all Transaction Banking products/services

• Support the TBD Product Team in testing (UAT, PVT, Pilot) for various solution rollouts

• Collaborate with Regional (TBOA) Client Relationship Management, Implementation and Product teams as well as MUFG TBD branches to ensure consistent client onboarding

Other/Control

• Drive and manage effective Transaction Banking system administration and maintenance in accordance with ISSP, regulatory and internal compliance, risk management policies and standards and approved operational procedures, ensuring safeguarding of Customer and Bank’s interests

• Perform other duties that Department Head may assign from time to time

Job requirements:

• Degree in Computer Science, Information Technology or similar discipline.

• Minimum 2 years of banking experience

• Experience in Customer service or operation role

• Experience in Corporate Banking system

Skills & Knowledge :

Knowledge

• Research

• Good working knowledge of Windows and MS Office applications

Skills

• Technical knowledge on e-banking and core banking

• Communication (excellent oral and written)

• Teamwork

• Problem solving and logical thinking

• Project management

• Time management

Attributes

• Critical Thinking

• Organized

• Patient

• Resourceful

• Highly organized

• Innovative

• Attention to Detail

• Driven

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric

• People Focused

• Listen Up. Speak Up.

• Innovate & Simplify

• Own & Execute