Analyst, Group Claims

Singlife Life Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading financial services company in Singapore seeks a Claims Assessor to evaluate and manage group insurance claims. The ideal candidate will possess strong communication skills, a solid background in group insurance products, and a commitment to achieving results. This challenging role offers the opportunity to make customer-oriented decisions and improve service quality while working collaboratively with stakeholders.

Qualifications

• 3+ years of group insurance claims experience required.
• Completion of Health Insurance Certificate, M5 & M9 preferred.
• Familiarity with group insurance products.

Responsibilities

• Assess claims using Group Insurance core systems.
• Communicate claims decisions clearly.
• Manage workload to achieve required service levels.

Skills

Problem Solving

Interpersonal Skills

Oral Communication

Written Communication

Education

Health Insurance Certificate

M5 & M9 Certification

Diploma or Degree

Tools

Microsoft Office

Job description

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities:

• Assess claims using Group Insurance core systems, other business systems including vendors’ systems.

• Communicate claims decision clearly.

• Response to queries in a timely manner.

• Manage his/her workload to achieve required service levels.

• Arrive at customer orientated outcomes by working with key stakeholders.

• Participate in activities that improve processes, productivity, and services and solutions to customers.

• Engage key stakeholders when handling appeal cases or complex cases.

• Establish good working relationship with intermediaries and clients.

Experience

• Familiar with group insurance products like Group Term Life, Group Personal Accident, Group Disability Income, Group Critical Illness, Group Hospitalisation & Surgical and Group Outpatient

• Group Claims Experience of at least 3 years, Good Oral & Written Communication.

Personal Attributes

• He/she is expected to be a good problem solver.

• A good team player with good interpersonal skills and highly energetic.

• An individual who is results oriented.

• An individual with an open and growth mindset, and willing to step up beyond the call-of-duty.

Education

• Completion of Health Insurance Certificate, M5 & M9 is preferred.

• Diploma or Degree

• Good Microsoft Office Skills (e.g. Word, Excel, Powerpoint)