Analyst - Generalist, Business Support Unit, SME Banking

China, Beijing Branch; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DBS Bank Asia Hub is seeking an Operations professional within the Bank's BSU to support end-to-end loan processing and credit administration. The role emphasizes accuracy, governance, and timely service delivery, with collaboration across Relationship Managers and Branch Officers.

You will contribute to continuous improvement, data integrity, and the use of approved AI tools to enhance productivity while maintaining risk controls and compliance.

Qualifications

• Degree or diploma in Banking, Finance, Business Administration or related discipline.
• At least two years of relevant experience in corporate banking operations, loan processing or credit administration.
• Knowledge of corporate banking products and lending processes.
• Proficiency with Microsoft Office and responsible use of Generative AI tools.
• Strong attention to detail and ability to meet tight deadlines.

Responsibilities

• Process corporate loan applications and support credit evaluation.
• Prepare accounting spreads and analyze financial statements.
• Review documents for completeness and policy compliance.
• Maintain accurate management information and submit weekly/monthly reports.
• Support process improvement and automation initiatives.
• Collaborate with Relationship Managers and Branch Officers to resolve issues.
• Ensure accurate data entry in credit systems.

Skills

Analytical thinking

Attention to detail

Ownership & accountability

Communication

Prioritisation

Digital mindset

Education

Degree or diploma in Banking, Finance, Business Administration or related discipline

Tools

Microsoft Office Suite

Generative AI tools

Job description

Business Function

DBS Institutional Banking Group (IBG) provides corporate customers with a comprehensive range of banking products and services, including cash management, trade finance, working capital financing, term loans and foreign exchange solutions. Business Support Unit (BSU) within IBG COO, is a strategic operations partner to the Institutional Banking Group, enabling the delivery of efficient, well-controlled and client-centric lending services. As a centralised team, BSU provides end-to-end operational support across the corporate lending lifecycle, encompassing loan application processing, preparation of customer and facility documentation, post-acceptance document verification, and loan servicing administration. By combining operational excellence with strong governance and risk discipline, BSU plays a critical role in supporting business growth, enhancing process efficiency, and delivering a seamless experience for both clients and stakeholders.

Key Responsibilities

Loan Application Processing & Financial Analysis

Process corporate loan applications across a broad range of products, including SME working capital and business loans, bankers' guarantees, trade and foreign exchange facilities, overdrafts, commercial and industrial property loans, equipment financing and corporate credit cards.

Prepare accounting spreads and analyse corporate financial statements to support credit evaluation.

Documentation, Controls & Policy Compliance

Review loan applications and supporting documents to ensure completeness, accuracy and compliance with applicable policies and procedures.

Interpret and consistently apply relevant policies, procedures and operational requirements in day-to-day processing.

Follow up promptly with Relationship Managers and Branch Officers on outstanding documents and information.

Perform accurate data entry and validation in credit systems to support credit evaluation and the timely maintenance of the Bank's records.

Stakeholder Coordination & Service Delivery

Collaborate with team members to ensure requests are processed accurately and within agreed service-level standards.

Partner with relevant business and support units to manage exceptional requests, resolve operational issues and deliver a seamless experience for customers.

Management Information & Reporting

Maintain accurate and up-to-date management information and operational records.

Prepare and submit accurate weekly and monthly management reports within established timelines.

Projects & Continuous Improvement

Support process enhancement, automation, digitalisation, user acceptance testing and system implementation initiatives.

Identify opportunities to streamline processes, enhance productivity and strengthen operational controls.

Leverage approved digital solutions and Generative AI tools responsibly, in accordance with the Bank's policies and controls, to improve operational efficiency and service delivery.

Skills & Attributes

Strong analytical and problem-solving skills, with sound judgement and the ability to assess information and documentation accurately.

Meticulous and well organised, with a strong commitment to accuracy, compliance and service excellence.

Demonstrates a strong sense of ownership and accountability in delivering timely, high-quality outcomes.

Effective written and verbal communication skills, with the ability to collaborate constructively with teams and stakeholders.

Ability to manage competing priorities and deliver effectively in a fast-paced environment.

Adaptable and curious, with a strong commitment to continuous learning and improvement.

Digitally minded and open to leveraging automation and Generative AI tools responsibly to enhance productivity and operational efficiency.

Requirements

Degree or diploma in Banking, Finance, Business Administration or a related discipline.

At least two years of relevant experience in corporate banking operations, loan processing, credit administration or a related field.

Good knowledge of corporate banking products, lending processes and operational controls.

Basic accounting knowledge and the ability to analyse corporate financial statements.

Proficiency in Microsoft Office applications and the responsible use of approved Generative AI tools to support productivity, analysis and documentation.

Strong attention to detail, organisational and time-management skills, with the ability to manage competing priorities and meet tight deadlines.

Collaborative team player with the ability to work effectively towards shared goals.

Location

DBS Asia Hub

Job

Operations

Schedule

Regular

Employee Status

Full time