Analyst, EUC & Svc Desk

Singtel Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading technology services firm seeks a motivated Service Quality Executive to support service quality initiatives and enhance team engagement. This role involves drafting internal communications, coordinating training, and fostering a positive team culture to elevate the employee experience.

Qualifications

• 1 year of experience in Service Quality Assurance, Team Engagement, or Internal Communications.
• Energetic and fun-loving personality with flair for creative engagement.
• Knowledge of podcasting, video content, or social media is an advantage.

Responsibilities

• Support service quality initiatives and training coordination.
• Collaborate with team leads to enhance service quality standards.
• Coordinate engagement activities like staff recognition and team initiatives.

Skills

Strong writing

Storytelling

Editing skills

Engagement

Education

Relevant Diploma

Job description

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NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Service Quality Executive , the broad area of your job responsibilities will cover the following:

We are seeking a highly motivated and detail-oriented individual to support service quality initiatives, training coordination, internal events, and communications. The ideal candidate will play a key role in fostering a positive team culture, ensuring quality standards, assisting with training programs, and enhancing internal communication efforts.

Key Responsibilities:

• Quality and Performance Support
• Assist in implementing best practices to enhance service delivery.
• Collaborate with team leads to enhance service quality standards across operations.
• Enhance process improvement by identifying issues, sharing insights, and proposing solutions.
• Support For Internal Communication Activities
• Draft and format internal messages, updates, and newsletters to share operational information within the team.
• Prepare simple visuals or EDMs under guidance to communicate process changes or team updates.
• Coordinate content input with team leads for timely posting on internal platforms.
• Team Engagement and Morale Support
• Coordinate engagement activities like staff recognition, video productions, well-being initiatives, and town hall meetings.
• Assist with implementing gamification and team activities to enhance team bonding and create a positive work environment.
• Organise small campaigns, such as service excellence highlights, events, or team challenges.
• Track campaign participation, gather feedback, and collaborate with teams to enhance awareness.

Requirements:

Qualifications:

• Preferably 1 year of experience in Service Quality Assurance, Team Engagement, Internal Communications with relevant Diploma
• Energetic, fun-loving personality with a flair for creative engagement
• Strong writing, storytelling, and editing skills to engage diverse audiences, with the ability to work independently.
• Passionate about enhancing employee experience and the impact of effective communication.
• Knowledge of podcasting, video content creation, or social media content for internal communication is an advantage.