Analyst, Business Development (Retail & Commerce)

Mastercard; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Mastercard in Singapore seeks an Analyst, Business Development (Retail & Commerce) to lead end-to-end relationships with merchant customers and drive commercial growth. You will collaborate with global teams, translate data into actionable strategies, and ensure compliance with Mastercard standards.

You will support analytics-driven decision making, deliver reporting on performance metrics, and participate in special projects across channels.

Qualifications

• Analytical and problem-solving abilities essential.
• Strategic thinking to translate data into business actions.
• Strong written and verbal communication.
• Proven project management skills and attention to detail.
• Ability to work independently in a fast-paced environment.
• Proficiency with Excel, PowerPoint and Access; coding knowledge a plus.
• Experience with Tableau, Domo or BI tools.

Responsibilities

• Manage Mastercard relationships with key Retail and Commerce merchants in Singapore.
• Collaborate with global teams to identify opportunities and improve programs.
• Ensure compliance with Mastercard standards across programs and partners.
• Use analytics tools to support compliance, investigations and reporting.
• Lead project work, document processes, manage timelines and risk-related tasks.
• Communicate with stakeholders to implement action plans addressing vulnerabilities.

Skills

Analytical

Strategic thinking

Communication

Project management

Independent worker

Fast-paced environment

Excel

PowerPoint

Access

Tableau

Domo

BI tools

Risk management

Tools

Tableau

Domo

BI tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Business Development (Retail & Commerce)OverviewThis role offers the opportunity to lead and manage the end-to-end Mastercard relationship with key Retail and Commerce merchant customers in Singapore. As the primary account manager, you will drive commercial growth, strengthen partnerships, and deliver impactful payment strategies that create value for both Mastercard and its customers.

Role

• Partner cooperatively in a team environment to support evolution of a wide array of programs across Mastercard business
• Liaise with global customer base to identify opportunities to improve current programs and develop understanding of customer needs
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
• Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, supporting risk mitigation for our third parties
• Communicate across key stakeholders to out into place action plans to address vulnerabilities and weaknesses
• Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices
• Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All About You:

• Analytical, investigative and problem-solving skills
• Strategic thinker with ability to derive and translate data analytics to meet business goals
• Sound written and verbal communication skills
• Project management skills, highly organized with strong attention to detail
• Must be able to work independently in developing and mapping out solutions
• Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
• Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
• Experience with Tableau, Domo, or other comparable business intelligence tools
• Understanding of risk management disciplines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.