Analyst, Application Support Engineer, Institutional Banking Group Technology, Group Technology

China, Beijing Branch; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DBS Asia Hub is seeking a Technology professional to provide 24x7 IT operational support for production teams, including weekends and holidays. The role requires willingness to work in rotation shifts and to coordinate incident management and recovery efforts.

You will serve as the escalation point for staff and management, review daily activities, monitor batch jobs, and drive health checks and alert management. Strong communication during critical issues is essential.

Responsibilities

• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.

Job description

Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.

Ready to work in rotation shifts.

Incident Management and Reporting

Recovery coordinator for involving the right parties and recording of chronological events

Point of escalation for support staff or management

Review all daily activities and ensure completion of shift duties for each team and proper handover

Monitoring and recovery of batch jobs

Perform health checks and alert management.

Coordinate DR testing.

Consolidate and analyse management reports for presentation.

Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.

Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.

Ensure proper guidance, training and mentoring are given to new staff.

Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.

Ensures on-time communication to stakeholders on application issues.

Facilitate and manage business/operations communication during critical issues.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time