[Allied Food] Customer Service Executive (Korean-Speaking)

KOTRA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics support company in Singapore is seeking a Customer Support Specialist. The ideal candidate will provide exceptional customer service, manage customer orders, and maintain strong relationships with clients. Applicants should hold a diploma in Maritime Studies, be fluent in Korean, and demonstrate strong interpersonal skills. Benefits include medical coverage and an annual performance bonus.

Benefits

Annual performance bonus

Medical benefits covered

Responsibilities

• Provide customer support and respond to requests in a timely manner.
• Maintain relationships with customers and relevant parties.
• Follow up on customer orders from start to end.
• Return calls, emails, and faxes promptly.
• Solve customer problems and resolve issues.
• Prepare bills and invoices.
• Ensure accurate data entry into the system.

Skills

Good interpersonal skill

Fluent in Korean

Education

Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Job description

Responsibilities

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.
• Responsible for creating, processing, and managing customer orders in the system

Qualifications

• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain
• Fluent in Korean to liaise with Korean speaking customers

Other Information

• Annual performance bonus
• Medical benefits covered