ALL WELCOME! Customer Service Officer (Shipping/Air Freight)- Up to $3500

Search Personnel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in logistics is seeking a Customer Service Officer with expertise in airfreight operations. This role involves managing customer inquiries, coordinating with various teams, and ensuring timely updates on shipments. The ideal candidate will have a strong background in customer service, particularly in airfreight, and be proficient in relevant documentation and management systems. Join a dynamic team that values customer satisfaction and operational excellence, while enjoying a supportive work environment with opportunities for growth.

Benefits

12 days Annual leave

Performance Bonus

Qualifications

• Minimum 1–2 years experience in airfreight customer service or logistics.
• Good understanding of airfreight operations and documentation.

Responsibilities

• Handle customer inquiries related to airfreight shipments.
• Prepare quotations and necessary shipping documents.
• Manage and resolve customer complaints.

Skills

Airfreight Operations

Customer Service

Documentation Management

MS Office

Freight Management Systems

Education

ITE/Diploma in related field

Job description

• Position : Customer Service Officer (Shipping/Air Freight)

• Location : Changi Cargo

• Working hours : Monday - Friday, 9.00am - 6.00pm, Alternate Saturday 9am-1pm after probation

• Salary(commensurate on experience) : Up to $3500 + Performance Bonus + 12 days Annual leave

• Duration : Permanent

• Industry : Logistic Solution Provided

Main Responsibilities:

• Handle customer inquiries related to airfreight shipments (export/import)

• Provide timely shipment updates to customers

• Coordinate with operations, airlines, and transport teams to meet customer requirements

• Prepare quotations, booking confirmations, and necessary shipping documents

• Manage and resolve customer complaints or service issues

• Maintain strong relationships with key accounts and partners

• Support the operations team with documentation and follow-ups when required

Requirements:

• Minimum ITE/Diploma in related field.

• Good understanding of airfreight operations and documentation

• Minimum 1–2 years experience in airfreight customer service or logistics

• Proficient in MS Office and freight management systems

Email to [e-mail]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.